Delta Airlines Rip Off

Dear Sirs,

Back in 10/15/2006 my Father died and we were forced

to cancel our trip. Their representative , Ms Lynn

Duncan in Huntsville Georgia assured us Deltas portion

of our hotwire purchased ticket would be refunded

with a copy of a death certificate.

Since then I have called and left ten-fifteen messages

for Ms Duncan and have never gotten a call back.

I also have faxed and emailed the certificate many

times along with an appeal for some sort of

communication.

This has been going on since 10/15/06

No response to my email or returned phone calls except

this one from 12/8/06.

Customer Care Email User wrote:

Dear Mr. Robinson,

Thank you for your e-mail. We were very sorry to

learn about your loss

and hope you will accept our deepest sympathy.

As you were previously advised by Ms. Duncan, we

cannot reissue the Bulk

ticket purchased through HOTWIRE.COM. It does not

permit changes. We

can authorize a refund of the amount Delta

received for your ticket if

we receive a copy of the death certificate. Our

department does not

currently have a record of such receipt. While we

hate to trouble you

for a copy, all refunds are subject to audit. If

you would kindly fax

a copy to 1-888-286-3163 and include your address

and name on the fax

cover sheet we can further assist you. If you

prefer you can mail it

to: Customer Care, Post Office Box 20980, Atlanta,

Georgia, 30320-2980.

We look forward to hearing from you.

Sincerely,

Michael Barzey

Manager

Customer Care

Since then I have attempted to solicit some sort of

communication and none has come from either Ms

Duncan or Mr Barzey. Delta is making no attempt to pay

what they agreed to October 15, 2006.

As of December 28 there has been no further comment

from anyone in their company

Ticket Number : 7651408105 and 7651408104