Beware of hidden clause of Air Lines and poor customer service - Read the terms and condition before traveling abroad. (specialy Air France)

Hi All,

My self Vishal Mathur ( MCA year 2000 pass out ) from

MBM, Jodhpur.

I just want to share my worst flying experience which

I faced with Air france.

In this my luggage was first delayed by Air France and

then latter I found

my handy cam (cost 20 K) was missing from my luggauge.

That means after check in

somebody has opened my luggage and stolen the handy

cam.

I am just broadcasting this message so that all of you

take care of your money and other costly

item carefully when traveling abroad (if with Air

france then be extra careful).Because if Bag is opened

then your Insurance also does not reimburse you that

money as they said there is no proof that you are

carrying that item.

I also want your help to circulate this mail to every

body you think can travel abroad.

Its customer oriented market and even if my money is

lost I want Air France to atleast

regret on the kind of support they have given me. I am

marking a cc to Air france customer

care also, Don't worry they will again ignore the

mail.

But Please help me by forwarded this message to as

many person as you can.

Note that I tried my level best of get a reimbursement

from Air France but

(A) They never pick any phone call and if I ever reach

them they just say its not there department.

(B) After putting so much pressure by mail and phone,

they just gave one line explanation as I put my handy

cam in my luggage the money will not be compensation.

Note that there staff on check in counter forced me to

put Handy cam in my luggage as only Laptop or handy

cam cam be carried in hand bag.

(C) I have actually rejected the bag when I opened in

front of courier boy. Then on same day one of there

employee named mohit has called me and said please

accept the luggage so that we can start reimbursement

process. They actually tricked me to accept the bag

and delayed process so that I can't write FIR or any

legal action against them. I have this thing in

written from courier boy.

Find the attached last mail which I have wrote to Air

France. I have got no reply from this mail also.

-----------------------------------------------------

-------- Original Message --------

Subject: Formal request to Solve my case on urgent

basic - Luggage was delay and when returned found

Handy cam missing.

Date: Fri, 08 Dec 2006 18:36:51 +0630

From: Vishal Mathur Email User

To: Email User

CC: Vishal Mathur Email User, Prreti

Shukla Email User, Sankarnarayanan

Email User, Vinod Menon

Email User, Email User,

Email User, Email User,

Email User, Email User,

Email User, Email User,

Email User, vijayn

Email User

Hi Air France,

It is with great regret, I am informing you my

frustrating

experience happened while traveling in one of your

flight No.

AF 134 on 12th Nov from Mexico City to Mumbai ( Via

Paris ) on an e-ticket.

Ticket numbers - 0577792778289, 1397792778290

I have boarded the flight from Mumbai on 27 Oct

destination Mexico city Via Paris. At the check in

counter, I have been

told that

there is one cabin baggage allowed and balance have to

be sent through

luggage. I was carrying ( I am a Computer Engineer by

profession) a lap

top and a handy cam and since one cabin baggage is

permitted, I opted to

carry the lap top with me and routed the handy cam by

luggage.

On my return journey, the same procedure was

followed and on

arrival my luggage was not accompanied by the same

flight due to

shortage of transfer time and on inquiry, I have been

informed by your

Mumbai counter staff that my luggage will be delivered

to my residence

address by courier. The height of irresponsibility of

Air France

Mumbai airport personnel is, they took the original

customs export

certificate of the handy cam, which certifies the

export of my

handy cam, claiming that it will be required while

customs clearance of

delayed luggage by the courier/airport staff later in

Mumbai has been

misplaced by the irresponsible Air France airport

personnel.

Finally, when I received my luggage, the handy

cam was missing

which was reported to the concerned authority and they

assured me that

the matter will be looked into immediately. I have

accepted my luggage

only because your staff member Mohit told me that

money will be

reimburse if Handy cam can't be found. After

persistent follow up

with your department and after 20 days, I have

received a letter from

you stating that Handy Cam cannot be sent as luggage

and as such you

will not make compensation for my lost property. Your

department also

claims that the rule is applicable for all the

passengers, where as the

rules were not made clear to me during my check-in

time. In fact, I

have declared to the check-in staff that I am sending

the handy cam

through luggage for which your counter staff at Mumbai

airport did not

make any objection. Now I do not know

why they are making such silly excuse to a bona fide

passenger like me.

I kindly request you to look into the matter

seriously and

arrange to send my handy cam or reimburse the cost of

the same

immediately without any further delay. In any case, If

I do not get

either of above within 15 days from today, I shall be

forced to take

legal actions via the consumer courts in India and

also report this in

the media through NASSCOM to warn other people about

my experience of

traveling by Air France. Pls. note I should not be

held responsible

for the cost and disrepute arising out of the same.

Awaiting an early reply from you.

--

Vishal Mathur

Manager - Applications Group

Netyantra India Pvt. Ltd.

3rd Floor, Jaysynth Center, Plot No. 6,

Sector 24, Turbhe, Mumbai - 400 705

Phone: 91 22 27832547/9

Mobile: 9867175852

-------------------------------------------------------------------------------

Disclaimer -

If you are not the intended recipient of this

transmission to whom it is

addressed, or have received this transmission in

error, you are hereby

notified that any dissemination, distribution or

copying of this transmission

is strictly prohibited. Please notify us immediately

and delete this e-mail

from your system. The sender does not accept liability

for any errors or

omissions in the contents of this message which arise

as a result of e-mail

transmission, which cannot be guaranteed to be secure

or error-free as

information could be intercepted, corrupted, lost,

destroyed, arrive late or

incomplete, arrive at wrong address or contain

viruses. If verification

is required please request a hard-copy version. This

e-mail contains only the

personal opinions of the sender and does not represent

an official

communication from NetYantra of any manner.

-------------------------------------------------------------------------------

__________________________________________________

Do You Yahoo!?

Tired of spam? Yahoo! Mail has the best spam protection around

http://mail.yahoo.com