regarding consumer service

I am spending Christmas with my family in Calagary. I was shopping at Sears

in the SouthCenter Mall, Calagary. I spent over one thousand dollars on

Christmas presents at Sears that day. The cashier at the toy department was

not impressed with my daughter when she started putting the toys she had

purshased on the counter. I asked her if I could leave the toys behind the

counter because we were purshasing more gifts from the various departments,

such as a TV. She informed us no that she would have to phone the holding

doc and she did not think they were even open. I informed her to please

check which she did. I confronted her with her lack of professional in that

is she did not thank us for our purshase nor did she wish us a merry

Christmas I then informed her that it would not hurt to smile she looked at

me and started to laugh in my face. I spoke to the sales manager. The sales

manager informed me that good help was hard to find and this was not the

first time complaints had been lodged. She went on to say that Christmas

help was not easy to find and after Christmas she would be fired. I went to

the loading doc where the attendent dropped the TV that I purchased on the

ground. A customor was watching the incident and informed us that the box

hit the bumper of the car as well. We checked the TV and car for damages

which there was none. I am a loyal customer of Sears but I am very

disappointed with the lack of professionalism from the sales clerk and how

the situation was handled.

Debra MCullough

P.O. Box 1166

Embrun, Ontario

K0A 1W0

613 443 7356

dmccullough AT rogers.com