cingular wireless- read the fine print and keep your paper work!!!

In nov of 2005 I began looking for a new cell phone I was considering a switch to another carrier scince at the time T-mobile was very limited and behind on technologies in the U.S.

Any way I chose an SDA with Cingular and signed the contract for 2 years. I new that I had at least 14 days from the initial purchase if the service did not meet my needs. So I tried the phone and found cingulars reception to be poor as well as my voice mail was messed up

Exampple: someone would leave a message on a monday and I would not get the message till thursday or friday.

While this was bad enough the phone had poor reception constantly dropping calls ...

but the problems did not really begin till 2 months after I returned the phone.

I was going to return the phone before the end of the second week but I read my contract and discovered that atleast in Minnesota I had 28 days for a return

so promptly on the third week, I returned the phone.

The problems occurred because at the unknown to me that the Kiosk in the mall that I purchassed the phone was being baught out by another company...

fortunatly I requested a reciept for the return...

Now here is where the real problems began one month after I cancelled the contract and returned the phone I received a bill stating that I owed aprx. 500.00

for cancelation of the contract.

This i disregarded; because the person at the Kiosk told me that it would take one billing cycle to receive a final bill the second month billing cycle came through which stated " your service has been interrupted ... please remit the final balance due to reactiveate your acount..."

I contacted them and was given to a supervisor who promised me that she would resolve the issue and send a final bill

Which I received a month later and, surprise!, nothing had been changed.

Well I waited and received a letter from the collections department.

this put me way over board I was fuming! I contacted them again which by the way I forgot to mention support , At that time was only availble monday thru fri and sat/ sun days only .

So I finally got a hold of someone to remove the cancellarion charge for the phone return but was unable to get the charges for the monthly service removed

Funny I returned the phone in Sept and did not purchase another phone so youd think that they would stop service and not charge me knowing this....

WRONG ... they wanted(and still want to) to charge me for the three months of service plus activation fees and taxes as well as a 30 cents for all minutes used during the first month was not even a complete month.

This is only a brief interlude to what took place ... but in summation

I pruchased a phoone returned with in the agreed time and now they have placed me into collections for service that I never received.. the bigest problem is that no one seems to care at cingular they are inssitent on charging me for these services..

As you can read I still have yet to resolve this issue I hope someone will read this and perhaps give me a method as to how to resolve this issue. DO I takle them to court ...(is it to late) I know that I need to contact them but they wont allow me to do anything but write a consumer complaint which they will never receive and if they do they will still try to turn it back around on me fortunatly I paid with a credit card and I have the receipt and contract in hand should I need to batle this in court.

I would just like to resolve this with out doing that

Thank you for reading I had hoped to resolve this with them directly but I heard about you on the evening news and thought I might give this a try.

Sincerely,

david touchstone