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comcast cable service
Posted on Wednesday, December 20th, 2006 at 6:34pm CST by 8e4e447c
Company: comcast cable service
In september I ordered cable and internet service from comcast for the
contracted price of 59.99.
When I received my cable bill, the bill was 240 dollars. I called them up
various time about it and they said that they will contact the sales rep,
which I provided them and that they will contact me back about it. The
first rep I spoken to was very rude, they made it seem like that I was lying
to them over the phone, that there was no way the price was 59.99 or that I
was too stupid to understand the bill.
Not only was I not contact back but was sent a second bill containin late
fee. I was also charged a 20 dollar service fee but them giving me broken
modem the first time. After numerous call to the company and not receiving
any help after one promises after another that they will look into it and
call me back out it. I finally got fed up and went to the local office with
The cashier there told me that I had to pay at least some part of the owe
money for me to keep my service, so i agreed to paid for what I should owe.
After a few days I was finally contacted by comcast but not about their
billing mistakes but demanding that I paid my outstanding bill. I explained
the situation to the rep and she said that she'll look into it and contact
me back. Not only was I not contacted back again, a few days later a
technician knocked on my front door demanding that I paid the bill or they
will turn off my service.
I did not paid him so they turned off my service. After that I wrote an
email to the company but I have not received any feedback at all.
There customer service is not only impolite but have no business ethics.
There workers have a poor habit of promising things that they cannot
I even contacted the main sales rep. division manager before and they said
they will contact me there mistakes but they never did.
Never trust comcast. There sales people is rude and unhelpful.
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