Consumer Complaint-Sony XBR TV

Date = 2006-12-19

Name = Frank J Kloht

Address =

City = Chicago

St = IL

Zip = 60611

Country = United States

Email = Email User

Home phone = unlisted

Work phone = 312, 697-3526

Company Name = Sony, Chicago

Company Contact = Denise @ Sony, 800 944-7488 City = Chicago State= IL

Dear Sir or Madam:

My recent experience in contacting Sony to help to repair my 32 inch XBR television which was repaired about a year ago by Tweeter was totally negative. My cost last year was around 500 dollars. Sony had no consideration that the new card they provided to Tweeter which was installed last year already failed, they simply state, parts and warranty are only good of 30 days, if you want the television fixed again it will cost you another 500 dollars. I find this totally unacceptable. It is not my fault that the new part that Tweeter/Sony installed less than a year ago failed in such a short time frame. The failure occurred about a month ago and my wife and I have been without a television since then. It took 2 to 3 weeks to be able to speak with a Sony agent direct after Tweeter advised they would not be able to help me. I was the one who had to initiate the call to Sony. No one had the courtesy or business sense to provide basic premature failure and replacement considerations. Sony has the obligation to take care of premature failed apparatus; Sony just can not say, this is too bad why you don’t purchase another Sony TV.

I am the Manager of Electrical Engineering here at Globetrotters Engineering Corporation, if we would provide the kind of service that Sony offers when there is a problem we would have been out of business a long time ago.

Frank Kloht

From: Sony [ mailto:Email User]

Sent: Friday, December 08, 2006 3:40 AM

To: Kloht, Frank

Subject: Thank you for your recent Sony contact

Greetings!

Thank you for your recent contact. Sony values your opinion and would like to ask that you complete a short online survey for Event E32721006 to help us understand how you rate our customer support. The survey is only 8 questions and should only take a few minutes.

Please click the link below or copy it to your web browser to take the survey.

http://www.surveys.sony.com/surveyma/cisc_survey.asp?Event_ID=E32721006

(Your web site does not work!)

Damage Resulting = Read between the line above and you will understand how we feel about our experience.

Contact me = Y