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A Solid Gold Sound -
Posted on Monday, December 18th, 2006 at 4:06pm CST by 9d111657
Company: A Solid Gold Sound
We hired a Solid Gold Sound for DJ & videographer services for our wedding, which was on September 30, 2006. To date we have not received our product the DVD and photography of our wedding and reception and the accompanying extras that were promised us. We paid in advance and had a contract. Both my husband and I have called several times – at least 10 - to inquire about our video. Each time, the man that answers the phone, passes our call to an answering machine.
We leave messages and they never, ever, return the phone calls, Finally, we left a message saying that if we hadn't heard from them by the end of the day, that we plan to reverse the charges on the credit card and also take them to small claims court. They refuse to respond to ANY of our calls. Not one! We have been polite but they keep avoiding us.
This is now almost 90 days after our wedding and NO ONE is willing to respond to us. This was a very special day for us and one we wanted to preserve with a video. They also told us that they could make photos out of any of the moments on the video, Therefore, we didn't hire a wedding photographer. Now we are left with nothing!
We have contacted our credit card holder and filed a dispute to get the charges removed. We have also filed a complaint with the Ohio State Attorney General and the Better Business Bureau. We will also be filing a claim in small claims court.
We would like to take part in a class action suit.
It's horrible that they are not giving us a memory of our wedding! If there is a law that requires them to pay for emotional distress and the loss of a very special keepsake - I'd like to see the "book thrown at them!" They deserve the maximum penalty! Frankly, I think their business should be closed. It's horrible to ruin someone's keepsake of such a special event. They have done it to others! They must be stopped!!!
My message to A Solid Gold: How can you sleep at night? How very ruthless and callous to rip people off and ruin their special memories!
Sooner or later Karma will pay you tenfold for the evil you have perpetrated. Count on it!
A Solid Gold Sound - asolidgoldsound.com - John Kruer
I wish I would have found this site before I booked these guys. Unfortunately for me and many others my story is the same as the rest of these people on this site.
My wedding was filmed 6 months ago and here I sit with no video, and less the money I already paid them. Every time I call they are in meetings or unavailable I have yet to talk to the editor (cheryl) or John the owner/ president. The only person I can talk to is Rob, JD, and Jay. None of them are even worth talking to because they have no answers.
In the end I really would just like to get my video. My wife and I have already spent hours trying to get this all worked out. We are currently looking into getting a lawyer. If anyone has more information on how to handle this or what we can do please contact me.
In my personal opinion this business needs to be shut down its an absolute joke it has been the worst business experience of my life.
San Jose, California
A Solid Gold Sound
1280 Som Center Road #333
Mayfield Heights, Cleveland Ohio 44124
My wife and I called A Solid Gold Sound and Video for our wedding September 30, 2006. On JUly 24th I paid up front with a credit card. I had heard from our wedding planner that they were not highly recommended so I called and wanted to back out when Rob (Their Leader) contacted me and laid on the shmooz! "I guarantee you I will have my best DJ and Videographer at your wedding and on top of that we will provide mirror ball, a second DVD and extras at no added cost to us if we reconsider" I did! Big mistake! The Dj did a great job however, we never received our DVD and whenever either my wife or myself call to speak to "ROB" (I think his name is an acronym for robbery) we get his voicemail! I called several times and when I asked for Rob by a salesperson I would get "Sure, who may I say is calling?" I would tell different names as well as my own and I never got "ROB" the person anyway, I received his voicemail and never a return call! NEVER! I have a dispute currently pending with my credit card and I intend to go to the Better Business Bureau and file a small claim and of course post here! BEWARE!! Do not waste a penny on this company your better off lettin a cousin take pictures! I at least had a few family members take still pictures for us to have some memories! "Don't get robbed by Rob at A Solid Gold Sound!"
A Solid Gold Sound
Denver Colorado 80126
I hired a solid gold sound days before my wedding (June 9th) when a friend who was to video tape was unable to make it. The company was great before I booked them and as I sent them my $900.
The man who videotaped the wedding was great-he was on time, polite and very professional.
After the wedding I waited 8 weeks to call them to find out the status of my video. I was told-"we haven't started your video yet we are waiting for your pictures." I said that I didn't order pictures and just wanted my video. I called back 3 weeks later and was told, "we haven't started your video yet we are waiting for your pictures." I said again to just get me my video and forget the pictures.
Basically this went on for a really long time until I e-mail a letter with the dates and what was said on each phone conversation. Someone from the editing department e-mailed me back and said they would start the video right away.
I again waited 3 weeks to call back. When I did I was put on hold-hung up on, sent to voicemails that were full etc.etc.etc. No one will talk to me. So I hired a lawyer being that we are 5 1/2 months since my wedding. My lawyer sent a letter describing my complaints and asked them to contact me within 7 days or that we would file a lawsuit. They never called.
I absolutly don't want to waste my time or theirs with a lawsuit- I just want my wedding video. However I've paid them $900 and I have nothing to show for it. We are going to file a claim with small claims court this week. I feel like I should ask for my video and if I can't have that then I should get $20,000 so we can recreate the day-since we aren't ever going to do it again and the memories are lost.
I am beyond frusterated and believe this company must be stopped. I don't want anyone else to waste their money, their time and most importantly their wedding day on this company. If anyone goes for a class action suit count me in!
Highlands Ranch, Colorado
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Wedding Services Submitted: 11/5/2006 12:14:31 AM
Modified: 11/5/2006 12:15:00 AM
A Solid Gold Sound ripoff crooked dishonest fraudulent uncooperative Phoenix & Internet Arizona & Internet
A Solid Gold Sound
asolidgoldsound.com & www.asolidgoldsound.net
Phoenix, Az Arizona, Internet
I scheduled a videographer with this company for my daughter's wedding. Miraculously, the date & time was open. Since the wedding was only 9 days away and I had found no one else, I booked it. Michael J. set up the details of the event then said since it was less than 10 days, it would need to be paid in full. So, I paid it in full over the phone and he gave me access to the entire website so that I could print the contracts & fax them to him ASAP. The video would be sent 6-8 weeks after the wedding.
The videographer showed up at the wedding on time and began setting up his equipment. He talked to me the entire time to ensure he was getting the right shots and interviewing the correct people to give the messages to the bride & groom. Afterwards, he said the video would go into editing and would be sent out in about 6-8 weeks.
It is now November, 5 months after the wedding and we have still not received the videos nor have we received any return phone calls. My daughter and I have both contacted them numerous times and left messages for "Rob". We have not spoken to a person since I booked the event. We did however talk with Kyle on their chat line. After explaining our situation, he gave us a phone number and said to call at 7:30 pm that night and someone will answer. Imagine that, no answer.
The chats were copied and kept. When we asked for names, we were only given first names and a last initial. Kyle would not give any last names of anyone at the company. When asked the name & phone number to the owner of the company, Kyle said it's "John". The person that returns calls is "Rob". Kyle would not give us the owner's phone number, he said that the owner does not have anything to do with the company anyway. He said the phone number is the corporate office.
This company has different locations on the internet and operates in approximately 18 states. My state was not on the list, but Michael J. said they do service the area. I tried to reply to the e-mail that Michael J. sent to me on June 1, 2006, but, it was returned as unknown.
A wedding is one of those special moments in a young woman's life that she can never relive. I trusted A Solid Gold Sound with one of my daughter's most special moments. We were lied to, ignored and cheated. This company is a fraud and has extremely poor business ethics. I will never recommend them to anyone. They should be forced out of business and be made to reimburse everyone that they have ever been dishonest with.
A Solid Gold Sound
8630-M Guilford Road #150
Columbia Maryland 21046
I stumbled on this website by accident and I was surprised at the number of complaints against the same company that I'm having problems with. I'm all too sorry to say that my story is so similar to all the others.
I hired A Solid Gold Sound to videotape my wedding in November 2004. In the weeks prior to my wedding I received numerous calls from the company and I assumed that everything was fine. The last time I spoke with a representative was three weeks prior to my wedding to iron out all the details. It was at that time that I was told that I would receive a call from my actual videographer by Wednesday before my wedding.
I was told that if I didn't hear from him to call the office. I never heard from him so I began calling frantically on Thursday and Friday. I placed several calls to all of the numbers that I had been given which went unanswered even on the "emergency hotline." Finally, on Friday I received a voice mail from my videographer and he said everything was ready to go and not to worry.
At the wedding, I noticed that there was only one videographer instead of the two that were supposed to come with the package, which we agreed to pay for dinners for at the reception. The videographer didn't introduce himself to anyone at the ceremony or reception.
After we returned from the honeymoon I called John to let him know that we were really unhappy with the services provided. I never heard from him. Finally, after calling several other times I got ahold of him. He told me that he would comp. me some extra dvd's and I would get my video in about 4-6 weeks.
Time came and went, I even gave them an extra week to give them the benefit of the doubt and no video ever came. My husband, father and I all called and our calls were never answered. Finally, my father got ahold of him and he "promised" that we would have our video in our hands by Feb. 23rd as well as some other free services, etc., which again has come and gone.
Now, our calls are not answered at all and nobody will call us back. At the time my father called John, my father asked John if he had a lawyer and John said yes. My father asked for him lawyers name and John wanted to know why and my father told him that he would like to have our lawyer call his lawyer and John wouldn't tell him the name of his lawyer or his last name. Thanks to someone on this website I now know that his name is John Kruer, owner/manager of A Solid Gold Sound.
Today, my fahter called the office and talked to Rob and told him that if John didn't call him back by 3pm then he was headed to the court to file suit. After that, my father drove to the address where we had to send the money and it's a p.o. box at The UPS Store. I did a reverse lookup on the phone number that was given to me which is registered to Kruer International Success Seminars in Columbia and Towson, MD, of course no address is provided.
This company has done whatever they could to cover their tracks. Sadly, even if we do find them and take them to court...we probably will never see our wedding video!
If anyone is interested in filing a class action lawsuit, please contact me by using the rebuttal box below. This company must be stopped!!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
A Solid Gold Sound
We live in Denver and planned for our daughter's wedding in St Paul this past weekend (5/20/06). We contacted A Solid Gold Sound about five months ago and paid $500 for a DJ and a songlist for the reception. We called on Thursday before the wedding and were told that there were no problems. The DJ's showed up at 9pm (three hours late with no playlist and minimal equipment i.e., no microphone).
Thank God we were able to have the restaurant owner pipe in music to the reception area. Obviously signing a contract with this company doesn't matter. We have called them over twenty times since our return but have not received any responses. They are taking advantage of unsuspecting customers and need to be put out of business for the general good of all those attempting to plan a ceremony in good faith! A class action suit might just teach them a good lesson. I'll sign up with you Melissa if you decide to take this to the next level.
A Solid Gold Sound - Syncorp Fraud, Unconscionability, Poor Product and Service Delivery ripoff Mayfield Heights Ohio
A Solid Gold Sound - Syncorp
1280 Som Center Road #333
Mayfield Heights Ohio 44124-2048
March 3, 2006
A Solid Gold Sound Wedding DJ'S-Disc Jockeys & Videography of Cleveland
1280 Som Center Road #333
Mayfield Heights, OH 44124-2048
RE: Wedding Video
To Whom It May Concern:
I am writing to you in a last effort to amicably resolve the issue of your company not providing timely, accurate or professional videography services which were retained for our wedding taking place on October 2, 2004 at Our Lady of Peace Church in Shaker Heights, OH with additional taping of our reception to be completed at Shaker Heights Country Club.
We have repeatedly attempted to communicate and resolve the issue of being presented with a wedding video of such inferior quality