Dell Computers

Dell Computers

December 18, 2006

I have been a loyal and supportive of the Dell Corporation for many years. I have always told my friends and colleagues if you need fantastic customer service buy a computer, printer, etc. from Dell. They stay on top of issues for their customers.

Unfortunately, I have now realized that this is simply not the case anymore. On December 12th I placed an online order with Dell (which is the way I have always bought printers, computers, printer supplies, etc.) for a Canon digital camera. I anxiously waited for the delivery so I could use the camera at Christmas time. When I placed the order I was given the option of paying with one or two debit/credit cards. Well, I thought this would be the perfect time to use an American Express Gift card that I had received for my birthday in November. There was absolutely no problem putting the order through and so I thought (ha) everything was fine.

After about 3 days I realized that my order still had not shipped and was on perpetual "order processing". I first sent an email inquiring to the problem and then called the number that I received in the email that was sent back. This is where it went from bad to worse. First of all everyone that I spoke with could not understand anything I said and vice versa....I still don't understand what the problem was. But I logged into my account today and low and behold my order has been canceled. I have just gotten off the phone after an hour of being put on hold for "a minute or two" by numerous people including a manager named John. Basically all I wanted at this point was to leave the order canceled (and get the camera at Bestbuy (which is what I should have done in the first place)) and get a credit to my account toward the $100 which was charged to the Amex gift card, but oh no. There was no way to get the money returned to the gift card which I find very hard to believe or to credit my account. I had to buy the camera with my debit card being charged for the whole amount and then get a credit for $100 to my account since I was "such a good and loyal customer".

I think Dell is running a major scam towards consumers to get as much money as possible from people. Some of us don't have tons of money and even $100 is a lot of money, especially if you are on disability like I am.

Please spread the word around and let people know they should think twice before buying products from this company.

To make matters worse not only did I get a major run around and little to no satisfaction, I had to be the one to get to the bottom of this problem. At no time did Dell ever contact me regarding this problem initially. Also, they did not return emails and calls I made to them. It is also very difficult to have conversations with them due to the English barrier.

I am so angry and disappointed regarding this company.

Mary Anne Bolick

4330-D Edith Lane

Greensboro, NC 27409

336.508.8093