Grand Home Furnishings - Berkline Furniture COMPLAINT

To Whom It May Concern:

On October 28, 2006, my husband and I purchased 3 pieces of Berkline Furniture from Grand Home Furnishings in Winchester, VA. We purchased a reclining sofa and two individual recliners. This all came to a total of $2257.

The furniture was delivered and none of it worked. None of the recliners would recline. We proceeded to call Grand and their explanation was that they needed to send a serviceman out there to readjust the mechanism. We were not satisfied with that solution and wanted to have a totally new set sent to us. We felt that if we were paying $2200 for top-of-line furniture that it should work as soon as it is delivered. So we set up another delivery date and only one of the pieces worked out of the three. We complained yet again and wanted to have more sent out. The third time only one piece worked. Yet again we asked to have a new piece sent out to complete our set of three. On the fourth delivery we finally obtained a piece that worked to complete our set. After many phone calls and walk-ins to the store we felt that we were bothering the manager, Scott Carol and it was our fault because it didn't work. We tried to explain, why don't you test this before it goes out of the warehouse into the delivery truck. We were looked at as though we were speaking a foreign language to them. The manager's answer to this was that "there is no way we know it works when it comes from Berklline." Then he proceeded to give us the showroom model, the one that everyone in the tri-state area had sat on. The only good thing that I have to say is that assistant manager, Paul Hurst seemed to understand where we were coming from and in the end resolved our problems.

I am so shocked that Berkline who is known for their quality furniture came to our house three times as non-working furniture. As for Grand, I am shocked at the behavior as though we were the problem.

I hope after reading this some questions are asked and their are some resolutions so that the next person does not have to go through this. This ordeal was not only a waste of our time, but damage to our home carrying the products in and out.

Sincerely,

Nicholas and Morgen Cornwell