This complain is against Citibank customer care

This complain is aginst the Sakshi of gurgaon customer care of citi Bank that inspite of requesting to help me know about my loan amount , she totally said that she cant help me in any way.

This is not the way of service citibank is giving , when customer has right to know the existing loan details and want to take more loan from the Bank their straightforward answer is , ' I cant help You'

Thanks

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