Domain name registry renewal

Melbourne IT \ Melbourne, Australia Domain registry and hosting

In short, I renewed a domain name using my credit card, and they

charged my card 2 times. When I discovered what they had done, I

first verified it with the credit card company and they confirmed the

double charge. I contacted Melbourne IT billing to straighten it

out, but they denied they charged me twice, and said they had no

record of doing so. I sent their billing department all the

transaction dates and amounts, along with contact information at the

credit card company so they could indeed verify for themselves that

what I was contending was true. They repeatedly refused to do so, and

to date I have not received the money that can now be said was stolen

from me. I've done business with many other Australian companies with

no problems at all, and will continue to do so, in spite of one

company giving Australian international commerce a bad name. So, a

word of caution in dealing with these scoundrels.