Best Buy #533

Last evening I purchased a radio from Best Buy and had it installed by one of their technicians.

Everything appeared fine, until I drove home on Route 95 South at about 6:30 p.m. As I was traveling, the hood of my car suddenly flew open. I nearly caused an accident. Needless to say, I was very frightened and nervous driving home.

As soon as I arrived home, I spoke with the store manager, Janine Ball. As expected, she immediately expressed no liability, even though she understood that in order to connect the radio the hood had to be opened. I also explained to her that my car was not in one of the installation bays, so I did not notice that the hood was ajar or open. The car was located in the parking lot. It was dark outside!

Although she explained that a claim will be filed. I am very concerned that this claim will not be honored by her company. For the past six months, I have been driving my car without any problems to the hood and its latch. Not until tonight did I encounter difficulties and a near accident. This is all because I purchased a new radio and had it installed at Best Buy.

My hope is that you will do what is “right.”

This evening, my fears were confirmed. I received a phone message from their claims department stating that my claim has been denied because the technician never opend my car's hood during the installation. When I saw the technicians install other radios, they had opened the hoods, yet for my car, they did not have to do so. I find this very suspicious.

BOOO BEST BUY! Good bye!!