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From: Message Author
Date: Thursday, 14-Dec-06 10:44:14 CST

Business Info

1. I had I had purchased a NOKIA Mobile Phone, MODEL 3220, IMEI No. 3593 9600 2629 573, from an authorized dealer named M/s Jay Durga Communication, Ranihat, Cuttack , in Cuttack City of Orissa State of India on 8th June, 2006.

2. I have been using Nokia phones since years and I know that on the average use of the Nokia phone, it gets discharged in 4-5 days. However even after the purchase of the new phone I found that the phone was not retaining proper charge, and brought this to the notice of the dealer. The dealer said that since the battery was new it may not be retaining full charge and asked me to continue using the phone , so that after the battery gets charged and discharged several times over a period of time , it shall attain full functionality and then attain optimum charge.

3. As advised by the dealer, I continued using the handset. After using the phone for about a month, the phone was still not retaining charge , and used to get discharged

within 5-6 hours, whereas other similar phones used to retain charge for days. When I complained to the dealer, he received my handset on 25.07.2006. The dealer took up the matter with your Service Center at Cuttack , M/s Jagannath Enterprises, Dolamundai, Bajrakabati, Cuttack, on 25.07.2006. They put the battery to test and after a few days reported that there is no fault with the battery but something wrong to the set / phone, and wanted it to be sent to the NOKIA Office/Service Center at Kolkata.

4. The NOKIA Servive Center received the phone set on 1st August, 2006 to be sent to Kolkata vide Repair Job Card No. 7043 on 1st August, 2006. Though more than one and a half month elapsed , there was no news about the phone, neither I received my Mobile Phone. I faced great difficulty in carrying on my profession of a Lawyer and Tax Consultant , without a Mobile Phone . It is our experience that once if the Phone is sent outside the Service Center of Cuttack , it takes ages and lots of efforts to even trace and get it back.

5. After my phone was sent with a promise that it shall be received within a month, and latest by a fortnight, there was no news about it for more than 1