SVP (U.K.) / SVP.co.uk

To whom it may concern,

We feel it imperative to warn others of the terrible and extremely

stressful service we have received from 'SVP' (UK).

We ordered a spindle of CD-R discs on Monday 04th December 2006 at

1:43pm and paid for next day delivery, to arrive Tuesday 05th December

2006. They were part of a birthday present for my son, whose birthday

was on Thursday 07th December 2006.

The following day, Tuesday 05th December 2006, I took the day off work

to ensure I was home to receive the delivery and duly waited in all day

until 7pm. Nothing arrived. So, assuming my delivery was simply late due

to a higher that usual load caused by the time of year, I decided I'd

give the delivery company the benefit of the doubt and wait until the

next day for my goods to arrive. Again, the parcel didn't arrive.

Being very patient, again, I waited until the morning of Thursday 07th

December 2006 and again, there was no delivery. So I took the decision

to contact SVP to ask what had happened and with the intention of

cancelling my order as it was now too late to pack them up for my

son's birthday.

SVP replied and informed me that the delivery company had attempted a

delivery on Tuesday 05th December 2006 and had left a card in my door

informing me of a failed delivery!!! NO way!! Not only was I at home all

day that day, but I am also quite capable of checking my own front door

for any delivery cards - NOTHING had been put through my letterbox.

SVP also had the nerve to ask me to call the delivery company - a local

number, but at my cost - to arrange another delivery. This order was now

too late for my needs and besides, I had paid for next day delivery and

they had failed to do so. I was neither prepared to a) call the delivery

company at my cost, nor b) arrange for a re-delivery of an item which

was now of no use to me, nor c) make any effort whatsoever to collect

goods I had paid extra to have delivered by a so-called 'Next Business

Day' service. SVP also suggested that "If you dispute receiving any

calling card, please could you confirm the colour of your front door."

.....What utter rubbish! Not only does this particular delivery company

deliver here fairly regularly, but don't they realise that it would

simply need one of the drivers to pass by my property to find that

information out and thus have the ability to confirm that detail if

necessary. Lets see that one holding up by a court of law!!!

So, I duly replied to SVP with my views, refused to call the delivery

company and requested an immediate refund of my monies since no goods

had been received.

SVP then replied to me, simply informing me that since my last email,

they had emailed the delivery company, asking them for the colour of my

front door! What good was that?! Talk about bluntly ignore my email!

I eventually managed to secure a refund after threatening legal

action, although they were originally adamant that I was until the

courier company returned the goods back to them! No was was I going to

stand for that.

I had been a customer for some years prior to this, but will NEVER use

them again and feel others should be warned.

Their customer service policies stink and their customer service staff

seem as though they are trained to ignore anything you put to them, in

favor of their ore-determined responses.

Steer well clear of 'SVP'.

S Easton.