Mott's dollhouse

Type of business: Sells dollhouses and accessories over the internet.

Complaint: I ordered an expensive dollhouse which was delivered by UPS severely damaged. Mott’s was uncooperative, insisting that once it left their property it was my responsibility -- that UPS (which they arranged for, by the way, but insists was 'my carrier'). I contacted UPS -- where I was treated quite politely and promised a refund. However, while UPS offered to compensate, it had to repay Mott’s, not me. Okay, fair enough, but I was left with no dollhouse but a full charge to my credit card. Mott’s would not give me a new delivery date – so I notified my credit card company that there was a dispute. This infuriated Mott's and thus began a series of vituperative and rude emails from customer service -- including numerous unwarranted accusations of my committing fraud, lying, etc. and a threat to take me to small claims court -- all because of a damaged package and a customer who notified Visa! I would warn all – just because they sell kid's dollhouses doesn't mean they are nice -- don’t mess with Mott’s!

Mott’s Minishop

www.minishop.com

www.mottsminis.com/dollhouses.htm

2471 E. Orangethorpe Avenue

Fullerton, CA 92831

714-992-9063

714-992-9068 fax

Email User

Here's a quote from Mott's:

"However, and again, as we have already stated, because you have proven yourself to be a liar by twice submitting false information to your bank for the purpose of defrauding us, we will no longer accept credit card or check payments from you."

Comment On This

After reading the answer from this company you can tell that they have the worst customer service anybody can experience ever!!! They don't like to give information or status on your order. They are sarcastic, ironic and make you feel like an idiot for asking questions. One of their eternal answers is:

"tht information is part of the terms of the sales contract posted on the web site that all customers have read, understood and agreed to before using the web site or placing any order and that you read, understood and agredd to again during the check out process."

I have been sending and receiving a series of emails questioning on the status of my order and questioning their policies and procedures; I know this probably doesn't make any sense, but I just want to know how far gets this company mistreating a customer and making him feel that is not way that they are going to lose the argue.

Comment On This

i have also had a terrible experience at this place.

i submitted my order on september 15th. on october 26th, i finally sent an email asking for the whereabouts of my order. they immediately sent ONE of the FOUR items i had paid for on the 15th, and enclosed a note that said the other things had been discontinued.

they provided no substitute, and NO REFUND. they also charged me the full $9 to ship one item that weighed less than a gram.

i also exchanged several emails with someone that were rude & condescending. THIS PLACE IS A RIP OFF. DO NOT SPEND YOUR MONEY HERE.

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I have just been through a similar situation but had to cancel my credit card entirely to prevent Mott's from charging me for things I was only asking for a quote on. I have been threatened as well. At this moment the owner is threatening to send items even knowing I cancelled the card and send me to collections.