Mott's dollhouse

Type of business: Sells dollhouses and accessories over the internet.

Complaint: I ordered an expensive dollhouse which was delivered by UPS severely damaged. Mott’s was uncooperative, insisting that once it left their property it was my responsibility -- that UPS (which they arranged for, by the way, but insists was 'my carrier'). I contacted UPS -- where I was treated quite politely and promised a refund. However, while UPS offered to compensate, it had to repay Mott’s, not me. Okay, fair enough, but I was left with no dollhouse but a full charge to my credit card. Mott’s would not give me a new delivery date – so I notified my credit card company that there was a dispute. This infuriated Mott's and thus began a series of vituperative and rude emails from customer service -- including numerous unwarranted accusations of my committing fraud, lying, etc. and a threat to take me to small claims court -- all because of a damaged package and a customer who notified Visa! I would warn all – just because they sell kid's dollhouses doesn't mean they are nice -- don’t mess with Mott’s!

Mott’s Minishop

www.minishop.com

www.mottsminis.com/dollhouses.htm

2471 E. Orangethorpe Avenue

Fullerton, CA 92831

714-992-9063

714-992-9068 fax

Email User

Here's a quote from Mott's:

"However, and again, as we have already stated, because you have proven yourself to be a liar by twice submitting false information to your bank for the purpose of defrauding us, we will no longer accept credit card or check payments from you."

Comment On This

i have also had a terrible experience at this place.

i submitted my order on september 15th. on october 26th, i finally sent an email asking for the whereabouts of my order. they immediately sent ONE of the FOUR items i had paid for on the 15th, and enclosed a note that said the other things had been discontinued.

they provided no substitute, and NO REFUND. they also charged me the full $9 to ship one item that weighed less than a gram.

i also exchanged several emails with someone that were rude & condescending. THIS PLACE IS A RIP OFF. DO NOT SPEND YOUR MONEY HERE.

Comment On This

I have just been through a similar situation but had to cancel my credit card entirely to prevent Mott's from charging me for things I was only asking for a quote on. I have been threatened as well. At this moment the owner is threatening to send items even knowing I cancelled the card and send me to collections.