Mott's dollhouse

Type of business: Sells dollhouses and accessories over the internet.

Complaint: I ordered an expensive dollhouse which was delivered by UPS severely damaged. Mott’s was uncooperative, insisting that once it left their property it was my responsibility -- that UPS (which they arranged for, by the way, but insists was 'my carrier'). I contacted UPS -- where I was treated quite politely and promised a refund. However, while UPS offered to compensate, it had to repay Mott’s, not me. Okay, fair enough, but I was left with no dollhouse but a full charge to my credit card. Mott’s would not give me a new delivery date – so I notified my credit card company that there was a dispute. This infuriated Mott's and thus began a series of vituperative and rude emails from customer service -- including numerous unwarranted accusations of my committing fraud, lying, etc. and a threat to take me to small claims court -- all because of a damaged package and a customer who notified Visa! I would warn all – just because they sell kid's dollhouses doesn't mean they are nice -- don’t mess with Mott’s!

Mott’s Minishop

www.minishop.com

www.mottsminis.com/dollhouses.htm

2471 E. Orangethorpe Avenue

Fullerton, CA 92831

714-992-9063

714-992-9068 fax

Email User

Here's a quote from Mott's:

"However, and again, as we have already stated, because you have proven yourself to be a liar by twice submitting false information to your bank for the purpose of defrauding us, we will no longer accept credit card or check payments from you."