Complaint for 1&1 Internet Inc.

This is my complaint regarding 1&1 Internet Inc,

regarding a service I never even utilized. I am having

a ridiculous problem with 1&1 right now.

They sent bills (for $30) to the wrong address (to a

town I've never lived in) and when I didn't pay, they

began a collection. I saw it on my credit report when

I got one TWO YEARS LATER. I am a conscientious

billpayer and paid that day.

Then, without telling me, 1&1 reactivated my account

and began sending bills to the same wrong address.

Now, in order to cancel, they want me to fax them a

filled out PDF form in order to officially change my

email and then my physical address, so that I can

email them a cancellation from my actual, current

address.

If I pay the bill (in NCO's hands now), the rep told

me, the process starts all over again...they

reactivate the account and start billing me at the

wrong address, then go to collections. In other words,

if I pay the measly $30 again before I puzzle out

their complex directions for canceling, I screw myself

for a third time and get yet another collection

against my credit.

And I'm trying to get a mortgage. This isn't helping.

This all seems terribly complicated to remove the only

black-mark on my credit report (now TWO blackmarks)

for an item I already paid. The heck with 1 & 1 and

their predatory practices. I have filed a complaint

with the BBB and will post my story on any site that

will listen until 1&1 agrees to remove these

blackmarks from my credit and cancel my account. I

don't have easy access to a fax machine, but I am

working on that. Still, it seems like they make you

jump through way too many hoops, especially when

you've made a conscientious effort to pay their bill.

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