call id # 910172

OK I returned this item using the return address lables. I wrote and asked

when I was going to get my refund and was called at home by Diane Beverly

customer service. Who informed me that the package was recieved but that

the ipod was missing. I would like a full refund for this item. I paid for

the item, it did not work as promised and I returned it at my own expense.

I feel that if you are selling electronics over the internet then it is

Circuit Citys obligation to pay for return shipping and handing and

tracking. I have to tell you that I am extremely disappointed. I am

strongly considering filing a complaint with the BBB or a government office.

It is unethical of you to keep my money. The funny thing is I ordered an

ipod for my other daughter from Apple and we had no problems with it. THE

ONLY REASON I CHOOSE CIRCUIT CITY THIS TIME WAS BECAUSE AT THE TIME I

ORDERED YOUR PRICE WAS BETTER. I am requesting that you view the video

cameras in the warehouse and see if someone removed that item from the box.

I'm a little guy here I'm not wealthy so a $150 ipod is a lot of money to

me. I officially want to make a formal complaint.

----- Original Message -----

From: "Circuit City Email Response" Email User

To: "LISA MUNIZ" Email User

Sent: Tuesday, November 21, 2006 12:05 AM

Subject: Re: Home delivery from Email User (KMM6629388I9552L0KM)

> Dear Lisa Muinz:

>

> Thank you for writing to www.circuitcity.com

>

> I understand that you want a Return Authorization number to return your

> Apple 2GB iPod Nano (MA477LLA).

>

> Your request to return the Apple iPod via mail has been approved. An

> Return Authorization (RA) is an approval for return, which is valid for

> 10 days only. It is necessary to obtain an RA before returning an

> online purchase via mail. The details of your Return Authorization are

> mentioned below:

>

> - Order Number: 4420-121190

> - Return Authorization (RA): 48845

>

> You will receive an e-mail with a label stating the address to ship your

> product. In the event if you don't receive the shipping label, you may

> return the merchandise to the address mentioned below:

>

> Circuitcity.com Fulfillment Center

> 1903 Cooper Drive

> Door #28

> Ardmore, OK 73401-9025

>

> Order # 4420-121190 RA# 48845

>

> Please note that the Circuit City order number and the RA number has to

> be on the package. Additionally, you will be responsible for all

> shipping charges and insurance charges for returns, unless otherwise

> indicated. Additional charges may be assessed for products returned

> with any missing items such as manuals and/or accessories. For product

> that we verify to be defective or damaged, we will reimburse you for

> your original shipping expense on the product that you return or

> exchange.

>

> Alternatively, you may also return your iPod at your local Circuit City

> store within 30 days from the date of delivery. With 600+ stores

> nationwide, there's sure to be a location convenient to you. To locate

> the nearest Circuit City store, please follow the instructions given

> below:

>

> - Visit http://www.circuitcity.com

> - Locate and click on the "Store Locator" icon located at the top right

> hand side of the page

> - Type your "Zip code" or enter your "City" and "State" and click on

> the "find" button.

>

> I apologize for any inconvenience that this situation may have caused.

>

> Or, if we can be of additional assistance, just let us know - we're

> available by email or by phone at (800) 843-2489.

>

> Thanks again for writing to www.circuitcity.com

>

> Sincerely,

>

> Meherdeep G.

> Customer Support Coordinator

> Contact ID Number: 2952949

>

>

>

> Original Message Follows:

> ------------------------

> Please send the Return Authorization to me. Thanks.

> ----- Original Message -----

> From: "Circuit City Email Response" Email User

> To: Email User

> Sent: Saturday, November 18, 2006 8:46 AM

> Subject: Re: Home delivery from Email User

> (KMM6560723I9552L0KM)

>

>

>> Dear Lisa Muniz:

>>

>> Thank you for writing to www.circuitcity.com

>>

>> I understand that you are not happy with the product and want to know

>> the return instructions to return it.

>>

>> Since your purchase is within 30 days, you can return it at your

> nearest

>> Circuit City local store or via mail. As per our return policy: At

>> Circuit City, we want to make sure you?re completely satisfied with

>> anything you buy from us. If you?re not completely satisfied with a

>> Product, Circuit City will gladly exchange or refund your purchase

>> within 30 days of the sale date. Merchandise should be returned in

> new

>> condition with the receipt, all accessories, complete box and packing.

>

>>

>> The fastest and easiest way to return merchandise is to visit a local

>> Circuit City store. With 600+ stores nationwide, there's sure to be a

>

>> location convenient to you. To find your nearest store, use our

> store

>> locator link:

>>

>> http://www.circuitcity.com/ccd/locator.do?

>>

>> For online orders, you may opt to return your merchandise via mail to

>> our authorized return center. Before returning anything to us by

> mail,

>> you must first obtain a Return Authorization ("RA"). An RA is valid

> for

>> 10 days. If you wish to return the merchandise via mail, please

> e-mail

>> us back so that we can provide you the Return Authorization Number.

>>

>> I trust the above information is helpful and apologize for any

>> inconvenience this may cause.

>>

>> Should you need further assistance, please feel free to e-mail us back

>

>> or call us at 1-800-843-2489.

>>

>> Thanks again for writing to www.circuitcity.com

>>

>> Sincerely,

>>

>> Meherdeep G.

>> Customer Support Coordinator

>> Contact ID Number: 2952949

>>

>>

>>

>> Original Message Follows:

>> ------------------------

>> EMAIL_ADDRESS: Email User

>>

>> DATE_SENT: 11/17/2006

>>

>> TIME_SENT: 07:15:17 PM

>>

>> SENDER_NAME: LISA MUNIZ

>>

>> SELECTED_OPTION: Home delivery

>>

>> PHONE_AREA_CODE: 561

>>

>> PHONE_EXCHANGE: 352

>>

>> PHONE_BASE: 4330

>>

>> PHONE_EXT:

>>

>> MESSAGE: I am not happy with the product I ordered on your website.

>> Please send me instructions on how to return this to you.

>> Thanks.

>>

>> Re: order #4420-121190

>>

>>

>>

>

>