Sprint PCS - Fraudulent Charges on Cell Phone Bills and Sneaky Contract Upgrades and Extensions

Hi,

My name is Kathy. I have been having major problems with Sprint PCS concerning fraudulent charges on my bills and an upgrade to my contract for another 2 years without my knowledge. I have had to call several times in the last two years to get charges on my bill for things I didn't authorize. They have customer service reps making mistakes on my account trying to remove something only to mistakenly add something else. In the attempt to try and fix my account, my contract got updated another two years, an activation fee of $36.00 for 4 new phones were added to my account which I never requested nor received. I added a fifth phone in September that was offered to me via phone call by Sprint with free activation and a free phone, all a promotional thing I was told. It was then added to my bill and I had to make 3 phone calls to get the activation charges and the charge for the new phone removed. That's when my contract got extended without my knowledge or approval. Upon finding out that my contract was extended for another 2 years, was told that I have to pay for the 4 activation fees because it was on my account, and they couldn't take it off, I terminated my contract. They are charging me $1000.00 for an early termination fee. I believe that if they make a change to my account without my knowledge then I should be able to terminate. After researching the forums and complaints on the internet, there are many, many more consumers with the same nightmares I have experienced. These cell phone service companies shouldn't be able to treat the consumers this way and get away with it.

With these kinds of activities being placed on my contract without my knowledge, I could be in an unwanted contract for several years and even be forced to pay for fraudulent charges. I believe that when you enter a contract, that you follow through to the end. But it has to be honored by both consumer and the service provider, not just one sided.

Something needs to be done.

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When you think a business or service provider has violated a consumer contract or agreement first, keep detailed records and a diary of your contacts with the company;2)Contact your local Better Business Bureau, District Attorney, State Attorney General, and the appropriate regulatory agency, in this case the Federal Communications Commission. Believe it or not, some of us in government would love to help you!

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I was mischarged by spring for a longer period of time. Some body is taking money from this company!!!!

Dont feel bad if you are ripping off from these company, not a too good company to work with.