digital comcorder /www.bestcameraprices.com

BestPriceCameras.com

1938 McDonald Ave

Brooklyn, NY 11223

Phone Numbers:

Toll Free: 800-281-1724

Local: 718-998-2975

This is the complaint, I filed with BBB of New York.

I ordered the camcorder and a pkg#1 on December 1st, 2006 with order #1565371 costing including shipping about $1100. The shop never sent me invoice with the price except e-mail conmfirming the order. But it can be checked from their website that the price information is correct. On Tuesday, December 5th, their sales person Chris called me and asked me to buy Super batter charger and 4 Year warrenty. As I am in a meeting I said "Yes". Within an hour I realized that it is unreasonable to pay $199 for a battery charger (typical cost is $50) and Warranty ($149), called and cancelled both the items and asked them to ship just camera and pkg#1 and charge only the the orgional invoice price which is about $1100. The person who took the cancellation said it will be adjusted before shipment.

When I received the shipment, the shop has charged $1634 and no itemization costs and no super battery charger in the shipment either.

The invoice says it is a presidential pkg which is not being sold on the web site, probably made up just for this invoice. From invoce I see the pkg is just a camera+pkg1+4 yr warrenty. The order number on the invoice is changed to #97039.

I am asking them to credit the extra $500 charged to my credit card. I didn't find the 4 Yr warrenty card in the pkg at first. I found it now and I will return it. There is no super battery charger in the pkg or on the invoice or on the web site and I think it is just made up to come up with some arbitrary price. The items anyway I look at, don't add up to the pric as the camera price is $969.

I e_mailed customer service on Decmber 8th, called the customer service on December 10th, and spent about an hour waiting or getting transferred to resolve this, but of no use.

I should have checked with this site before ordering. I think it should be a clue to internet consumers if they do not send the invoice with The cost in e-mail promptly.

There are other sites like USANationalPhoto. com etc., and do exactly same.

Brahm Potu