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Company: VERIZON VOICE WING/SUNROCKET VOIP

Category: Other

I HAVE TWO COMPLAINTS;

VERIZON VOICE WING: I WAS TALKED INTO SIGNING UP BY PHONE FOR AN EXTRA $20 THAT IT WOULD MAKE THING SO MUCH EASIER FOR ME. IT WAS AT ALL. THEY GIVE YOU A NUMBER THAT WAS A LONG DISTANCE CALL FOR MY FAMILY AND FRIENDS. THEY WERE CLUELESS ON HOW TO GET ME A LOCAL NUMBER. I WAS UP FRONT WITH THEM TELLING THEM I WAS TECHNICALLY CHALLENGED AND THEY SAID IT WAS SO EASY. NOT WORTH THE TIME AND TROUBLE.

SUNROCKET: THEY DO NOT VALUE YOU AS A CUSTOMER AND HAVE NO INTEREST IN RESOLVING ISSUES.THEY GOT MY ADDRESS WRONG WHICH IS CRUCIAL TO 911 NEEDS. TOOK THREE PEOPLE TO FIX THAT. ASKED WITHIN TWO DAYS TO UPGRADE AS SOON AS MY CREDIT CARD CLEARED. WANTED THE 2 FOR 1 DEAL.. AFTER TWO WEEKS, THEY TELL ME I CAN'T HAVE THE PROMO AS THEY ARE NO LONGER OFFERING IT, BUT I ASKED FOR IT WHEN THEY WERE OFFERING IT!! i AM STILL NOT UP GRADED.I ASKED TO HAVE EQUIPMENT SHIPPED EXPRESS OFFERING TO PAY EXTRA AND THEY TOTALLY IGNORED IT AND I HAD NO PHONE FOR TEN DAYS.