AT&T (SBC Yahoo DSL) Rebate

AT&T (SBC Yahoo DSL)

I activated phone service and high speed internet service on January 4, 2006 and was promised a $50.00 rebate. I mailed my rebate activation sticker on 1/26/2006 and have not received my rebate, yet. I have spoken with AT&T representatives at least 4 times during the past year. I spoke with Merrill on 6/2/06 & was given case #92230, I spoke with an unknown representative on 10/10/06 and was told she was activating another case, but it would not have a case number & that she was forwarding this to her supervisor - she told me that if I called again just mention the word ESCALATION. I called on 11/4/06 and spoke with Bertha who could not find any notes from the unknown representative. I uttered the word ESCALATION and Bertha did know what that meant, but she said ESCALATION had not been done previously. Bertha promised she would ESCALATE this for me. I called on 12/1/06 and spoke with Crystal, she was shocked that a second case was not given a number, she did see the notes taken from Bertha and assured me my claim had been escalated, but she advised me to call back in a couple of weeks because the escalation department is a bunch of slackers and probably had not done mine yet. She said if she did another escalation that would mean I would go back to the end of the line and have to start over again. Crystal told me I might want to call billing and maybe they would give me a credit. I told Crystal that if I had to tell my story again I would just as soon tell it to complaints.com.

Please let others know what a crock these people are. Thank you, Debra Barber, Escalated Consumer

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I activated my internet connection in Jan.08. (it's not June 08) I had my a modem from a previous account. They said they would send me an updated CD and whatnot. I never received anything, nor did I get the now infamous $50 reward.

It's a rip-off, what about a class action, that'd be the only resort to make them spend way more than they would have envisioned! The way you deal with thieves, is to teach them about the LAW!

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I also had the same problem. I believe they are jerking... In other words, they stole the money!

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Hi,

similar experience happened with us. We activated the AT&T DSL service with the rebate for equipment promised. Up to now this rebate is a no show since we signed up in February 2007.

The ESCALATION ploy has been also used with us.

Does anyone have an idea of what can be done against AT&T?

Please advise.