Travelocity Double Charge

I tried to book a hotel reservation on Travelocity.com When entering my

Verified by Visa password, the website through me out of the site stating

the hotel was no longer valid and to try another hotel. Thinking the

reservation didn't take, I tried again and it double booked me. After

spending almost 30 minutes trying to get a person to answer at their

customer service number, it disconnected me when transferring me to an

agent. It took another thirty minutes to get a real person who refused to

refund the overcharge. I plan on turning them in to my credit company and

refusing the charge. I should have known better than to use this site

giving the travel books recommend against it. I will no better next time.