Samsung cellular telephone and Sprint PCS

Sprint PCS, Gainesville Florida and Samsung Cellular Telephones

Recently, I purchased two Samsung SPH-A580 cellular telephones from the

Sprint PCS store in Gainesville Florida. One of the two telephones ceased

functioning abruptly while we were traveling and less than two months after

purchasing it. On returning to Gainesville, I took the faulty telephone to

the Sprint store and was told that they would repair it but it would cost

us between $15 and $60. We were given the option of sending the telephone

back to Samsung for warranty (one year) service. On contacting Samsung, I

was told that they would accept the telephone for service but I would have

to pay for shipping. Also, it would take about three weeks for it to be

repaired (presumably plus transit time).

This phone has not been mistreated, wetted or damaged. I have never

encountered a situation where one had to pay to get a warranted product

repaired when it simply failed to function. I don't understand why I am

expected to pay for the failure of THEIR faulty product. Additionally, I

don't understand how Sprint can market these telephones, with their name

and logo on them, yet accept NO responsibility for their proper

function. This level of DIS-service seems extreme, even for Sprint.

G.M. Hope

4875 SW 19th Way

Gainesville, FL 32608

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Home 352-371-2795

Cell 352-246-5907