Shaw Laminate flooring

We remodeled our house four years ago and decided to install laminate

flooring in our new family room. We had installed PERGO laminate

flooring in our kitchen and it has held up through the dishwasher

overflowing and water sitting on the floor all night. Since Home Depot

had a special price on the SHAW laminate flooring and we were able to

match the flooring already installed, we purchased laminate flooring by

Shaw and Home Depot installed it. After a year of having the flooring

installed, I noticed that there were bubbles at the seams where the top

is separating from the bottom. I contacted Home Depot and asked them to

replace the flooring since it carried a 10 year warranty. The Home

Depot representative came over and looked at the floor and said they

would file a claim with Shaw. I waited a couple of months and checked

back, but Home Depot said they hadn't heard from Shaw. This process was

repeated over two years. Finally, I was so mad about the lack of

response, that I wrote emails to Home Depot and Shaw and made complaints

in a flooring store when a salesman asked if I'd like to purchase

another Shaw product. Finally, a few months ago, a Shaw representative

came over and inspected the floor. He wanted me to give him samples of

the flooring to send to Shaw, but I didn't have any spares. He said

they might need to take a piece and analyze it and that he might have to

return to take a piece of the floor. However, he took pictures and

asked if I had mopped the floor. Well, of course, I mopped the floor

when it was dirty. But I have never left water standing on the floor

and my mop was made for laminate flooring so it doesn't hold much

water. Also, I hadn't had any problems mopping the PERGO flooring, so I

hadn't expected that the Shaw flooring wouldn't hold up the same. I

tried calling the Shaw representative several times to see what the

outcome of my claim was and he didn't answer the phone or return any of

my calls. I decided to check with Home Depot and they informed me that

Shaw wouldn't replace my floor because I had mopped the floor with

water. Home Depot did not inform me that water couldn't be on the

floors. I guess that having a warranty on a product is meaningless. I

will not purchase another Shaw product if this is the type of service

that I receive and I will have to think hard about shopping at Home

Depot if they don't adequately inform their customers about the product

they are selling.

Comment On This

We puchase shaw laminate flooring for our kitchen and dinning room last fall, we are very happy with it, so would like to do our living room. Problem our Homedepot no longer has it in stock. What now?