E BAY CUSTOMER SUPPORT

I RECENTLY ADVERTISED ITEMS FOR AUCTION ON EBAY, WAS BILLED FOR THEIR DISPLAY.

IWAS GIVEN THE OPTION OF VARIOUS WAYS TO MAKE PAYMENT ONE OF WHICH

WAS CREDIT CARD,WHICH I CHOSE TO USE. THE DETAILS OF MY VISACARD WERE

ENTERED AND I RECEIVED A REPLY THAT THE CARD WAS ON HOLD AND NOT ACCEPTED.

I WAS UNABLE TO UNDERSTAND WHY THE CARD HAD BEEN REFUSED AS IT WAS UP TO

DATE AND HAD BEEN ACCEPTED WITHOUT ANY PROBLEMS BY MANY BUSINESS,S

INCLUDING PAYPAL. I EMAILED THE CUSTOMER SUPPORT ASKING WHY THIS HAD

OCCURED. WHAT FOLLOWS IS THE REPLY TO THIS EMAIL PLUS FURTHER ONGOING

EMAILS.

I AM UNABLE TO FIND HOW TO PAY THROUGH PAYPAL.HAVE ATTEMPTED TO

MAKE PAYMENT WITH VISACARD AND FIND YOU HAVE PUT THIS ON HOLD.WHY?IT IS

THE SAME CARD I ALWAYS USE WHEN MAKIING PAYMENTS WITH PAYPAL FOR ITEMS

ON EBAY AND HAVE NO PROBLEMS.PLEASE EXPLAIN.

Reply.

HELLO,MY NAME IS RUSSELL THANK YOU FOR WRITING TO EBAY WITH THIS INFORMATION.

I WILL BE HAPPY TO LOOK INTO THIS FOR YOU.IF YOU ARE RECEIVING AN ERROR WHEN ATTEMPTING

TO ADD A CREDIT CARD OR BANK ACCOUNT TO YOUR EBAY ACCOUNT,IT IS BECAUSE YOU ARE

NOT ABLE TO USE THAT PARTICULAR CREDIT CARD OR BANK ACCOUNT IN ASSOCIATION WITH

THAT PARTICULAR EBAY ACCOUNT.YOU WILL TO USE ANOTHER CREDIT CARD OR BANK ACCOUNT.

DUE TO YOUR ATTEMPTS AT ADDING THIS CARD TO YOUR ACCOUNT YOU WILL HAVE TO WAIT 7

DAYS FROM YOUR LAST ATTEMPT BEFORE ADDING FURTHER BANKING DETAILS TO YOUR EBAY ACCOUNT.

I APPRECIATE YOUR PATIENCE AND UNDERSTANDING IN THIS MATTER.

HI,SORRY BUT IAM GETTING A LITTLE CONFUSED.FIRST YOU INFORM ME I AM UNABLE TO

PAY WITH PAYPAL.OK.ALTHOUGH YOU ARE MOREOR LESS THE SAME PEOPLE.THEN MY CREDIT CARD IS

PUT ON HOLD AND YOU SAY THERE MAY BE AN ERROR AS I MAY BE UNABLE TO USE THE CARD TO PAY

THE ACCOUNT.WHY? I AM UNABLE TO UNDERSTAND WHY A PAYMENT CANNOT BE MADE WITH MY

VISACARD.I HAVE USED THIS CARD FOR MANY YEARS WITH PAYPAL AND MANY OTHER GOODS

ELSEWHERE WITHOUT ANY PROBLEMS.EBAY IS THE ONLY ONE WHO HAS BECOME A PROBLEM.

IF THIS CONTINUES I WILL MAKE PAYMENT AS STATED BY PERSONAL CHEQUE.PERHAPS YOU CAN

EXPLAIN WHY THIS OCCURED.

Reply

HELLO, I APPRECIATE YOU WRITING US WITH THIS INFORMATION AGAIN.I'LL BE HAPPY

TO ASSIST YOU FURTHER. I UNDERSTAND YOUR FRUSTRATION WITH THIS SITUATION,HOWEVER

THIS CARD CAN NO LONGER BE USED WITH REGARDS TO THIS EBAY ACCOUNT.IN ORDER TO

RESOLVE THE MATTER YOU WILL HAVE TO ADD A BANK ACCOUNT OR DIFFERENT CARD TO YOUR

ACCOUNT.PLEASE NOTE I AM NOT ABLE TO SUPPLY ANY FURTHER INFORMATION WITH REGARDS

TO THIS SITUATION .PLEASE CONSIDER THE OPTIONS NOTED TO YOU.YOUR COOPERATION

IS APPRECIATED IN THIS MATTER.

HELLO RUSSELL,I AM MORE THAN FRUSTRATED,I AM VERY ANNOYED.IT STILL HAS NOT

BEEN EXPLAINED WHY I AM UNABLE TO USE APERFECTLY UP TO DATE VISACARD ACCEPTED

BY ALL BUT NOT BY EBAY.WHY???.IF I DO NOT RECEIVE A SATISFACTORY ANSWER I WILL HAVE

TO TAKE THE MATTER FURTHER. I HAVE DECIDED TO MAKE PAYMENT BY PERSONAL CHEQUE.

PLEASE CLOSE MY ACCOUNT AS I NO LONGER WISH TO USE IT.I WOULD APPRECIATE AN ANSWER.

Reply

HELLO,THANKS FOR WRITING TO EBAY,I'D BEHAPPY TO HELP YOU REGARDING THE ISSUES

YOU'VE BEEN HAVING. I'LL BE HAPPY TOINVESTIGATE THIS MATTER FOR YOU,BUT FIRST I'LL NEED

SOME MORE INFORMATION.PLEASE WRITE BACK AND INCLUDE THE FOLLOWING INFORMATION IN

YOUR REPLY.1, THE LAST FOUR DIGITS OF THE CREDIT CARD YOU ARE ATTEMPTING TO USE.

2.THE EXACT ERROR MESSAGE YOU ARE RECEIVING.

3.ANY ADDITIONAL INFORMATION YOU FEEL IS USEFUL. ALTERNATIVELY IF YOU WISH TO CLOSE YOUR

ACCOUNT:PLEASE BE AWARE THIS IS A SERIOUS STEP.NOT ONLY WILL YOU BE BLOCKED FROM EBAY

AND YOUR CONTACT INFORMATION CONCEALED BUT YOUR FEEDBACK PROFILE WILL NO LONGER

BE AVAILABLE.WHEN WE CANCEL AN ACCOUNT THERECANNOT BE ANY CURRENT ACTIVITY ON

THE SITE.SUDDENLY BECOMING UNREGISTERED WHILE HAVING BIDS OR LISTINGS ON THE SITE

WOULD CONFUSE OTHER MEMBERS INVOLVED IN THE SAME LISTINGS.THEREFORE IN ORDER TO

CLOSE YOUR ACCOUNT YOU WILL NEED TO CANCEL YOUR CURRENT BIDS AND ANY CURRENT LISTINGS

YOU MAY HAVE RUNNING, AFTER YOU HAVE CANCELED ANY ACTIVE BIDS OR LISTINGS IF YOU STILL

FEEL YOU WANT TO LEAVE US JUST REPLY TO THIS EMAIL RESTATING YOUR REQUEST AND I WILL

REGRETTABLY CLOSE YOUR ACCOUNT PERMANENTLY.

HELLO, I HAVE NOW PAID AMOUNT OWING BY PERSONAL CHEQUE BUT THERE ARE A FEW

QUERIES THAT REMAIN TO BE ANSWERED,HOPE YOU CAN ANSWER THEM.FIRST OF ALL THELAST

FOUR DIGITS ARE________. MESSAGE RECEIVED.CARD CAN NO LONGER BE USED ON THIS ACCOUNT.

USE ANOTHER CARD OR ENTER A BANK ACCOUNT ETC.I HAVE BEEN A MEMBER OF EBAY FOR

MANY YEARS BIDDING ON VARIOUS PHILATELIC AND HAVE ALWAYS USED MY VISACARD FOR PAYMENT

IN MOST CASES USING THE SERVICES OF PAYPAL AND HAVE NEVER HAD ANY PROBLEMS.NOW FOR A

ONE OFF ITEM I AM A SELLER AND CHOOSE TO PAY THE ACCOUNT WITH THE SAME CARD.WHY IS IT

BEING REFUSED AND WHY IF I DECIDE TO CLOSE THE ACCOUNT DOES IT AFFECT MY BIDDING ON ITEMS.

WHAT IS THE CONNECTION WITH SELLING AND BIDDING? WOULD YOU PLEASE EXPLAIN THE WHOLE

SYSTEM AND WHY THERE IS A PROBLEM WITH MAKING PAYMENT WITH THIS CARD.WHEN I MENTIONED

CLOSING MY ACCOUNT I WAS REFERING TO THE ONE OFF SELLER ITEM NOT REALISING THERE IS A

CONNECTION WITH THE BUYING OF ITEMS. I DO FIND THIS SOMEWHAT CONFUSING AND FEEL THE

SYSTEM SHOULD BE SIMPLIFIED.

Reply

ONCE AGAIN STATED THAT I AM UNABLE TO USE MYCARD .UNABLE TO SUPPLY FURTHER

INFORMATION INTO THIS SITUATION.

HELLO,ONCE AGAIN YOU HAVE NOT ANSWERED MY QUESTION, "WHY" AMI UNABLE TO USE THIS

CARD ONTHIS ACCOUNT??????? "WHY"ARE YOU UNABLE TO SUPPLY ANY FURTHER INFORMATION.

SURELY AS A CUSTOMER I HAVE A RIGHT TO KNOW WHY THIS CARD HAS BEEN

REFUSED.YOU REQUIRE FULL INFORMATION TO USE A CARD,REGARDING THE CLOSING OF MY

ACCOUNT.IT IS ONLYMY SELLER ACCOUNT THAT I WISH TO CLOSE.AS M ENTIONED I HAVE PAID THE

AMMOUNT DUE BY PERSONAL CHEQUE.IF I DO NOT RECEIVE A SATIFACTORY REPLY I WILL HAVE

TO TAKE THE MATTER FURTHER AS TO WHY A VALID UP TO DATE VISACARD IS BEING REFUSED

WHEN ACCEPTED BY ALL OTHERS. MAYBE THE FREEDOM OF INFORMATION ACT IS REQUIRED.

,Reply

AGAIN WEARE UNABLE NTO PROVIDE TO YOU THE DETAILS OFWHY THIS IS.IF WE WEWRE ABLE

TO DO SO WE WOULD HAVE DONE IT IN OUR PREVIOUS REPLIES TO YOU.

THIS IS DISGUSTING AND DESERVES THE STRONGEST COMPLAINT.WHY DO THEY REFUSE TO LET

ME KNOW ANY FURTHER DETAILS CONCERNING THE USE OF MY CARD AND PERSIST IN GIVING

ME A LOT OF GOBOLDY GOOP. I HAVE FOUND OTHERS THAT HAVE HAD PROBLEMS WITH EBAY

AND HAVE ALL BEEN GIVEN THE RUN AROUND. IT IS ABOUT TIME SOMETHING WAS DONE.