Honda CR-V, sales

White Plains Honda, White Plains, NY

Stopped into the dealership to find out how much a new Honda CRV would cost,

the value of my trade-in, and financing options. They asked me to put $500

down, fully refundable in NY, took my insurance information in case I

decided to buy and said they would call.

I heard from Honda first, asking how I liked my new car. Then at the end of

the month I heard from the dealer asking when I was picking it up. I said I

wasn't buying a car, just trying to get information. The promised to call

with the answers, but never did. Next call was more direct that I needed to

pick up my new car. I reminded them they had never called so they offered me

0% financing. I confirmed by fax that I was accepting.

I went in to pick up the car almost two months after this all started. Found

out that 0% wasn't an option for the full value of the car. I'd already made

plans to sell my old car so I had to move forward. Finally got the point

where the details were being finalized and was asked what I was putting

down. They had refunded my $500 a week or two earlier but I wasn't aware of

it (credit back to my card). I should have walked, but I was in a bind over

my old car. They proceeded to sell me an extended warranty on the premise it

would lower my interest rate, which I later found out was illegal. They had

also put my "new" car on my insurance policy a month before I even took

delivery and my insurance company cancelled my policy since I didn't pay

enough to cover it. Didn't even know it was on my policy. Had to get new,

more expensive insurance as a result.

Tried to use the NY state auto dealers association arbitration program, but

the dealer blew it off. Considering filing a small claims case against them.

Just hope the statute of limitations hasn't expired.