my account

Hello,

This is Casey Rich. I have been in contact with you over the last few weeks attempting to have my phone service restored. When I went to China and signed up for your away plan, I was told my bills would be sent to my family so that htey could pay them and that I could reactivate service when I returned. Instead, no bills were sent and the only notice they received was a $250.00 cancelation of service fee along with a bill for the travel plan I had requested. I came to your office over two weeks ago and was told this problem would be resolved that evening by your regional manager, who happened to be in the store and helped you deal with this issue. That was over two weeks ago and I still have not had this taken care of. I went to great lengths to switch to your service because of the ease with which I was promised your program would allow me to travel out of the country and reactivate my service when I returned.

I have required this phone for work and my apartment search, and I have still been unable to have it activated. I am currently unable to perform my job or find a place to live and it is because your company has failed to resume service for me. I had to give a return call a week later and instead of being told that the issue would be resolved, you had more questions for me. Why did you not call me in that week time and ask me the questions so that you could begin to activate my service? Instead, you sat on my problem and waited for me to contact you, how was I to know that nothing would be done until you asked me the same questions that you had already asked me when I was in your office? I had gotten this plan approved, and then you wanted to know why I had chosen that plan. I was being treated with suspicion by you and your company, rather than swiftly help me with my issue, you instead treated me as if I was trying to scam you, asking many questions and keeping me on hold while I was using my friends minutes, being that I still do not have my own phone.

At this point, because of the service failure, I would like that my fee for using "snowbird" over the course of this summer be canceled because it obviously did not perform its function, that my service be immediately reactivated, and that all cancellations fees be removed from my account. This has been a great inconvenience for me, and I do not understand what has taken your company so long to take care of these problems. Out of respect, you could have reactivated my service while you sorted this mess out so that I could get an apartment and continue my work.

Sincerely,

Casey Rich

Cc: Email User, Email User

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