ame of product / service

Symantec/Software/Upgrade

The subscription for Noron AntiVirus 2005 was

coming due this August 2006. Coming across an online ad to download a

trial version for sixty days.

I fiqured why not.It worked well and a week into the trial. At the

Symantec web site an upgrade was offered. The purchase was made two

weeks into the purchase I was unable to access Outlook Express. On the

web there was a referal to the same problem listing Symantec's Knowledge

Base.Unable to fix the problem I contacted text based support.After

many tries with different technicians and being disconnected from their

end several times(always at a fishy point) I went to Microsoft

Techsupport paid the 35.00 fee and found beyond any doubt that it was in

fact a Problem with Norton System Manger service being unable to find a

shared file between the OE and Norton Internet Protection. I contacted

Symantec costumer support and asked to redownload NIP.(I was asked to

pay a fee for the extended download: I declined at the downloaded all

pertent information went into an account that was opened just for this

eventuality) At this time I was told 1} that I misrepresented myself

when I bought the product because I had the trial version on my system?

SO I bought it at Symantec's web site clearly marked $49.99 " Upgrade"

the Version Number of the Norton AntiVirus software is still cleary

marked on the Norton Protection Center under About NIP. 2). I was told

it was an OEM installation. In fact it was from a CD bought at Best Buy

and subscriptions for two years running had been purchased.Since I was

obviously a thief they were refunding my money.I'm still waiting for the

credit.Later after complaing I was offered the chance to purchase the

product again and apply for a refund? Shame on you the first time. Shame

on me the Second. If they can treat a costumer as a theif and even when

confronted with the facts fail to offer and apology. Maybe saving face

is more important in India then satifying a customer maybe thats how

they deal with customer support. Confrontation instead of service, or

maybe there is some truth to the rumors of Identifacation/credit card

theft there. All I know is I'll never purchase a Symantec product again.

Between the free spyware prograqms and microsofts defender and this

cable provider's Virus software. I'm set, Even the largest can fall when

they forget where they walk