WWW.onlygolfapparel.com

COMPANY:

Only Golf Apparel

www.onlygolfapparel.com

BUSINESS TYPE:

web-based golf apparel shop

LOCATION:

14 North 1st Ave. Suite 100

St. Charles, IL 60177

Complaint/situation

I purchased my husband a shirt and a pair of shoes from this company in the

beginning of May of 2006. It took a month for the shirt to arrive. They

shipped the shoes separately from Adidas and they came a week later. The

shoes didn't fit my husband. So he called them and they told him where to

ship the shoes back to and said they would exchange them. We shipped the

shoes back in June. By the end of August strangely enough no replacement

shoes had been sent.

I started calling. The first day I spoke with a rude man who told me he

would find out what happened and call me back that day. He failed too. I

called the next day repeadtly only to get an answering machine, or fax

machine. Finally on the third day I got ahold of someone. He put me on

hold for an excessive amount of time and then told me that the shoes had a

price sticker from a new york golf center on them so they couldn't take them

back. Well we live in Kansas and had never purchased anything from a new

york golf center. They had ordered the shoes from Adidas and these were

the shoes that had arrived. THey said they could not take them back or

exchange them. I asked why they kept the shoes so long and didn't call us

to tell us this or call us back. The "man" got extremely rude with me and

hung up. I called back and they hung up on me when I said i had just talked

to them and wanted to know when they would send back these shoes they could

not exchange even though we purchased them from their store. I called back

again and they had the answering machine answer. So I left a message that

we better have the shoes by the end of the week or I would contact the

better business bureau. Strangely enough we got them 2 days later. That

was the fastest service they have ever provided.

>From reading the other complaints on this outfit, there seems to be a

trend, of rude indiviuals working there, no regard for their customers, and

taking their time with their shipments.

We will never do business with them again, and I hope no one else does.

There are far better outfits on the internet who offer quality service with

friendly indiviuals.

Comment On This

This customer sucks, we will never do business with this customer again!