Plextor BAD SERVICE and support

I bought a PX-716SW DVD-RW back in November 2004. While it was slow,

it worked fine until that summer. After about 8 months, it died. I

called technical support and spoke with Cameron. He gave me some

troubleshooting steps. I already knew the drive was bad, but he could

not authorize an RMA without it. After troubleshooting, we found out

that I was right. He set up an RMA.

A few days later UPS claims to have delivered a replacement. It never

showed up. I had a supervisor named Dave even call me and swear it was

delivered. I really don't care what he thinks, it was not there. Did I

call the police? Why should I? I have no proof it was delivered. UPS

reluctantly paid for another. Good, its their fault. A few days later

they sent another replacement.

It worked fine, but slow, just like the last drive. About a month ago,

the drive stopped working again. At first I thought it was my

software. I reinstalled, but nothing. My other cheap Lite On drive

worked fine. The Plextor had died. About this time I went to newegg,

who at that time, sold this exact drive. TONS of complaints about how

slow it is and high failure rate. LOTS of them. So I wrote to Plextor

and a person named Sean wrote me back. I told him my dilemma, that I

understand the warranty is over, but can he explain how their quality

assurance is any better due to the hoardes of complaints received on

newegg. Also, since this is my SECOND drive in a row to die, what can

they tell me to keep me as a customer? I never demanded a replacement,

I just asked what can be done.

Sean's ONLY reply was that they do test drives before shipping, and he

was sorry my drive failed. Ok, what about QA? What about keeping me as

a customer? Not only did he not answer my questions, he didn't reply.

I wrote back public relations and expressed my extreme frustration

with Sean, and asked the same questions. They did not reply either.

I don't know if Sean just hates his job or is not paid enough, but it

was clear he didn't give a damn about my concerns. At my previous job,

if I didn't reply to a customer and at least do my best to keep them,

I was usually reprimanded. I had to at least try. Did Sean? Absolutely

NOT.

So far, two departments have completed ignored me. This is my third

and FINAL Plextor drive. I will never buy their drives again. My cheap

$37 Lite On DVD-RW still works fine, yet a $100 Plextor failed TWICE.

Sean hates his job enough not to write a decent reply, and public

relations doesn't care either.

I hope others read this and see what Plextor has become. They were

ONCE a reputable company. Now I wouldn't recommend them to my enemies.

They flat out don't care.