Dodgeland USA, 5750 Sky Pointe Drive, Las Vegas, NV 89130 - New and Used Car Sales

My son will be starting school on September 7, 2006. In order to get him to school I needed to purchase a vehicle. So, on August 15, 2005 I took a day off of work and I went to Dodgeland, USA to purchase a 1992 Ford Escort from your company for a cash total, including fees, of $1,800.00. I was told that the car needed struts, and with the knowledge that I was receiving “a safety certified vehicle”, went ahead and gave Dodgeland, USA the okay to send my new pre-owned car to get the necessary repair it needed. They sent it to Midas and I paid an additional $253.00 to have the struts repaired. I bought a full tank of gas and then proceeded home. Unfortunately, the car I purchased had a significant gas leak. The car leaked 1/2 tank of gas onto the drive in front of my home. I contacted Dodgeland who indicated that due to safety issues I should return the car immediately and they would provide me with a car of equal or better value.

On Friday the 18th I took off of work early and returned the car. In fact, I was provided with an even trade, or so I thought, a 1996 Saturn. After driving for about 10 or 15 miles on the freeway the car lost speed, I couldn’t go above 30 miles an hour. (The freeway is not the place you want something like this to happen.) Frustrated, I contacted Dodgeland and they came and picked up the vehicle on Monday, the 21st. After speaking with a representative of Dodgeland, USA, yet again, I was told that if they could not replace this vehicle with a car of equal or better value, my money would be returned to me. However, I would only be reimbursed an amount of $1,800. I advised that I expected a full refund including the $253.00 I paid for the strut repairs. As this work would not have been completed had I known the car had an existing issue i.e. a gas leak. I asked to speak with a manager and was told the manager was on vacation and no one was available who could authorize the reimbursement of the money I paid to Midas. Needless to say I am very frustrated. I was told that the car would be guaranteed for thirty days from the date of purchase, in consideration of this, I expected that the monies I put forth were part of the guarantee. I also expected that the car(s) would actually be safe and running. I am extremely disappointed at the treatment I have been given and am making a formal complaint with regard to this situation. I was told to give the representative until Monday, August 28, 2006 to find a car of equal or better value, of which I did. But with

school quickly approaching, I could not take the risk and wait longer than that. Therefore, on August 28, 2006 I went to Dodgeland and, as promised, they provided me with my check, for $1,800.00. The manager was again not available for me to speak with.

I am so upset about this situation and frankly the only acceptable resolution is to provide me with a full refund of all monies paid out of my pocket for this car. I am not requesting reimbursement for the money I lost from work in order to have returned the unsafe vehicle I was sold, however, if I must take you to court to obtain my refund you can rest assured that this money will be included in the refund request. I enclose copies of receipts and respectfully request a prompt resolution to this matter.

Respectfully,

Aneillo Cafiero

Unsatisified Customer

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