DVDPro / DVD Copy Pro

Purchased DVDPro (DVD Copy Pro) software from the web site http://www.dvdenergy.org. The website owners claim to provide a 100% gaurantee on the product. I tried the product and first of all, it is not simple to use. Secondly, it did not work! I have sent 3 emails to the email address publised at their website. My first email was to request a refund as they advertised as I am not the least bit satisfied with this product. The next two emails were to request to speak to a manager and/or customer service. I have received absolutely ZERO replies from this company. They have charged my credit card and I have no method of contacting them.