Chase Auto Finance

Here is complaint I sent to Chase Auto Finance. I got additional information after I mailed My letter, which I have added.

Via Certified Mail #7004 2510 0005 5626 8009

August 21, 2006

Scott Powell

Executive Vice Pres of

Chase Auto Finance

270 Park Ave

New York, NY 10017-2070

Gentlemen:

Reference: Account # 10519112553703

Patsy J Tomalonis

I write to you out of frustration at your Customer Service Department’s inability to correct an error in my account that was made by a Chase employee in failing to properly credit my account for a payment made. The following is a chronology of events that has led to this letter:

1. On 7/5/06 I mailed my check # 988 dated 7/5/06 (copy of canceled check enclosed for your reference) in payment of $339.63. (Acct#10519112553703).

2. For some reason, the payment was not credited to my account and on 7/28/06 I received a late notice. Then 7/31/06 upon checking my Account via on-line I noticed my account still had not been credited. On 7/31/06 I called your Customer Service Department and spoke to a customer service rep, who told me to send proof of payment, which I faxed on 7/31/06 (copy of fax confirmation enclosed for your reference). I was told that it would take 7-10 days to make the correction to my account.

3. On 8/7/06 I checked my account on-line, and found that it still showed a past due balance, and a late fee had been applied. I again called the Customer Service Department and spoke to Annie ID#15993, who acknowledged the problem and informed me that the correction would be made by the end of the week.

4. On 8/5/06 I mailed my check # 999, dated 8/5/06, in payment of the August 2006 installment due 8/10/06 (Acct#10519112553703) I also at this time sent another copy of my Canceled Check for my July10, 2006 Payment. (again, a copy of the canceled check dated 8/8/06 #999 is enclosed for your reference).

5. Another on-line check of my account on 8/11/06 showed that the August payment had been received, but had been applied to the JULY payment due, and my account now indicated that the August payment was overdue. The July payment still had not been recorded.

6. On 8/14/06 I again called your Customer Service department and asked to talk to a Supervisor and was given a hard time but finally was transferred to Felica who assured me that she would look into this matter, she gave me her direct phone line (516-745-4176.)

7. On 8/16/06 I again called Felica and she assured my that my account would be completely credited by the end of the day and that I would be able to get confirmation by 8/17/06 on line. As of this date 8/21/06 that has not happen. My Account still shows past due.

Mr. Scott Powell, I am sure you can understand my frustration and annoyance. Someone within your organization made a mistake, and mistakes do happen. However, I was put in the position of having to prove that the error was yours and not mine; and, after doing so, I still cannot get the problem resolved. I therefore respectfully request that you:

1. Take whatever steps are necessary to credit my account for the July payment.

2. Take whatever steps are necessary to reverse any and all late fees, penalties, and/or interest charges that were been applied to my account because of Chase’s failure to properly record my payment.

3. Notify any credit bureau or agency to whom Chase may have reported late payments that this was done in error.

4. Provide me with written confirmation of such notification.

I look forward to your response. Thank you for your assistance.

Sincerely,

Patsy T

Acct#1051ssss

PS: 8/22/06 8:30am. Felica called to inform me that they finally found my July payment, it was cashed by GMAC instead of Chase due to both organization use the same processing center. This seems to be a on going problem according to Felica. They have to wait until GMAC refunds Chase before my account can be fixed.