Denton's Hardwood Flooring in Knoxville, TN

Flooring installers

I hired this company to do an install of hardwood flooring in my home.

I explained the job and materials as completely as I possibly could and

they agreed to do the job. It was agreed that I would remove the

installed carpet and they would removed the pre-existing glued down

hardwood. I did really underestimate the amount of hardwood to be

removed, but the price was renegotiated (with owner Frank, who was VERY

RUDE!!), and I was told the installers would start. I handed the phone

back to the installer, he walked out the front door and I heard the van

start and they left!!! I called the company, no answer, left a message,

no call back. Called after about an hour and got a hold of the office

lady, Bobby (owner's wife) who hemmed and hawed about it being a bigger

job than they thought, etc. I asked if they were rescheduling then and

she said, "No." But they didn't even have the decency to inform ME when

they decided not to do the job!!!!!!! I had to chase after them on the

phone. After some crying and a whole lot of upset, I was told by Bobby

that she would check the schedule and call me back to reschedule. Guess

who DIDN'T call?? So now I am in home hell!!! All of the carpet has been

ripped up, we removed the hardwood in the kitchen and dining room, we

have furniture upstairs, downstairs, and out on the patio; anywhere but

where it belongs. My fish are in a cooler, I am constantly yelling at my

5 year old to put her shoes back on so she doesn't get a splinter or a

staple, and we are left scrambling to find another installer. I start

nursing school on Wednesday and I couldn't tell you where any clothes

suitable for school are, not to mention the construction zone I get to

come home to study in.

Eager for the work, they hired for this job, site unseen, and then

didn't want to do it because it was more work than they expected. Had

they at least come out prior to taking the job, I would not be stuck in

the situation I am in. Please, for your own sanity (and my revenge,

too), DO NOT HIRE DENTON'S!!!!

Respectfully,

Courtney Caldwell

Comment On This

I heired Denton's to install hardwood in aobut 3/4 of my house. Incident to that they agreed to resurface a small set of stairs in hardwood. They botched the stairs, and I had to bring a real carpeneter in to finish the job properly. As that part of the job was delayed, the staining and finishing of that room occurred slightly later in time than the others. When finally done, that room(with the stairs) was stained and finished in a different color than the others. I complained to Booby and Frank Denton(owners), and although they came out to look at the mess, they then refused to return phone calls or emails requesting that they make it right. Overall, I would describe them a marginally qualified to do hardwood flooring work, and unresponsive to customer complaints. They're also somewhat rude-not accomodating as one would expect- in the way that they dealt with me. Their advertisements and slogans claing "guaranteed" are farsical, if not outright misrepresentations.