PeoplePC sorry this maybe a 3rd email send bad day for email

From: "Ken Heiden" Email User

To: Email User

Subject: PeoplcePC Canceling Service 2nd send corrected for error in first send

Date: Wednesday, August 02, 2006 4:01 PM

Subj.: PeoplePC - trouble canceling service

I stopped using PeoplePC service either at the end of May 2006. I had e-mailed PeoplePC that I wanted to discontinue the service. I only had their internet service, not

one of their computers. The membership fee has continued to be taken out of my credit card account.

Today, after seeing that I was again billed for the last 3 mos., I called PeoplePC. The person on the phone. just barely could speak and understand English, and the

hurdles/question asked to verify my account was ridiculous. After explaining that I cancel my service via email in May 06 with customer service, I was told I would need to

speak with a supervisor, if I wish to cancel.. Once I was connected to the supervisor the same questions, same explation ALL OVER AGAIN, then I am rudely told/lectured,

that as per terms and agreement, you have to cancel via phone, my reply again was why not, was this made known when I email customer service, and when I was sent an

email stating that I was to be contacted, it never happened. Then I explain to this young man again about this problem, and that I want my credit card credit for the three

mos. service charge, and he said no that it would not be credit because of the term and agreement clause, and I said fine, and further stated that I wanted the account

cancel as of now. Then the punk SOB decides to lecture me on attitude and the tone of voice, and stated that if I did not change either or both, that he was not going to

continue the call, and I asked again is the account cancel as of now and the little pr_ _k hung up on me. So I had to call the S.O.B.s back and start this crap all over again.

In summary go with a local ISP, spent the extra money, be able to talk to a real person, that speaks and understands English. And if you have problems at least you have

the local BBB, and local state agencies to complaint to.

Sincerely,

Colonial Beach, VA