Cingular Wireless Complaint

This was my first month on a brand new contract with Cingular Wireless

My wife and I bought new activation from Cingular wireless in March of

2005. We received the bill the next month and were amazed to see it

said we owed $2995. I called and asked why. They said my cell phone

number used a month worth of Internet. I argued the charge and

repeatedly told them I don't use the Internet for my phone. They told

me the charges were valid and i would have to pay them. I repeatedly

tried to get a manager on the phone because the customer support only

said the charges were valid and I would have to pay. I also was spoken

to very poorly. After 20 or so calls I finally got a manager on the

phone by the name of Chris Gusnowsky. After speaking to him for 20

mins and explaining my troubles as a first month user, he told me that

he has seen this same problem repeatedly and that he would credit my

acct for $1350 which was his limit and that I would have to wait a few

weeks while he sends the rest to corporate offices to be looked at. I

then waited one month and then started calling every week to check on

the status of my bill. I was told by 3 reps there that it was still

being reviewed. Now 3.5 months later I called back and asked to be

called back by a manager. A rep called me back finally and said there

was nothing notated in the account that my account was being reviewed

by corporate and that my account was now past due and I need to pay

$1500 to keep my phone on. Also since my becoming a client my billing

was wrong every single month and my account has been credited 3

different times because of there billing errors. I have spent more

than 6 hours on the phone with them and have no more options other

than go to another carrier and seek council and be put in collections.

Please help

COMPLAINT INFORMATION:

My wife and myself bought new activation from Cingular

wireless in March of 2005. We received the bill the next

month and was amazed to see it said we owed $2995. I called

and asked why. They said my cell phone number used a month

worth of internet. I argued the charge and repeatedly told

them I don't use the internet for my phone. They told me the

charges were valid and i would have to pay them. I

repeatedly tried to get a manager on the phone because the

customer support only said the charges were valid and I

would have to pay. I also was spoken to very poorly. After

20 or so calls I finally got a manager on the phone by the

name of Chris Gusnowsky. After speaking to him for 20 mins

and explaining my troubles as a first month user, he told

me that he has seen this same problem repeatedly and that he

would credit my acct for $1350 which was his limit and that

I would have to wait a few weeks while he sends the rest to

corporate offices to be looked at. I then waited one month

and then started calling every week to check on the status

of my bill. I was told by 3 reps there that it was still

being reviewed. Now 3.5 months later I called back and

asked to be called back by a manager. A rep called me back

finally and said there was nothing notated in the account

that my account was being reviewed by corporate and that my

account was now past due and I need to pay $1500 to keep my

phone on. Also since my becoming a client my billing was

wrong every single month and my account has been credited 3

different times because of there billing errors. I have

spent more than 6 hours on the phone with them and have no

more options other than go to another carrier and seek

council and be put in collections. Please help

Date occurred: 4-05-05

Date(s) complained to Company: Every week since 4-05-05

To Whom: Customer care, customer care floor manager, account services

Product/Service involved: Cingular wireless

Brand Name of Manufacturer:

Model Name or Number:

Date Purchased:

Order, Contract, Acct or Policy#:

Name of Salesperson:

Has this gone to court?: NO

Have you already paid for the product or service?: partially paid

Purchase Price:

Amount in Dispute: $1900.00

Method of Payment:

Desired Settlement: other

Other Settlement: Credit of 1900.00 which charges I didn't make and 2

yr contract cancelled.

Sent to fcc

Filing for: David & Mirta miller

has been received by the FCC Thanks for your information.

When inquiring about your complaint, be sure to reference the

following confirmation number:

FORM475: 05-W10691420

Additionally, be sure to mention that you filed this complaint over

the internet.

Finally, the carrier will have 30-45 days to respond to this complaint.

Thank You!