Name of product / service

Cable television & Internet service through Charter Communications.

My wife attempted to call Charter concerning our bills and services, they refused to speak with her. I called them, spoke with the rep, asked her to speak with my wife since she takes care of all these things & pays all the bills, rep absolutely refused to talk to my wife. I put in a disconnect request for Friday, August 18, 2006 and was advised by the Charter rep that "I have to bring their equipment (2-cable boxes & 1-modem) to their office in Washington, Missouri". This is approximately 100 + miles round-trip for me and these items are "Charter's equipment". Why is it my responsibility to return their items? I asked about taking the items to the repair building in our town and give them to one of the Charter repairmen but was advised if I did that, there would be a cost to me of $38.00. I take the equipment to a repairman, locally, & it will cost me $38.00? What a racket. I'm confused as to how this can be my responsibility, "ITS THEIR EQUIPMENT". What would happen to a person that didn't have a car or couldn't drive, & couldn't get these items to them? They have to disconnect these services, why can't they be responsible and pick up "THEIR EQUIPMENT". I'm really confused and very upset over this matter.

We had been customers of Charters for many years, always paying on bills in full and on time. However, the rep told me I would receive a final bill for the days of services actually used so the bill I received for 8/14 through 9/13/06, I'm not paying. I'm not going to fight to get a refund. I'll pay what I actually owe when I receive a bill which should be for about 4 days of services. The treatment my wife and myself received from Charter was absolutely "appalling". Talk about disrespectful and uncaring. Butter doesn't melt in their mouths when you're ordering something but let it be a billing question or a disconnect order, that's another matter. I have become very disillusioned with the treatment recently received. I sure wouldn't have ever expected it. So much for "customer relations".

Don