Fernbrook Homes, Ontario Canada

Sir or Madam,

We are writing to complain about a home builder in the Toronto are, Fernbrook Homes. We currently live in one of their communities in Brooklin, Ontario. We purchased this home as a resale in Nov 2005 and at this time it is 4 years old. Recently this summer we have observed a crack in the basement foundation leaking water after a rainfall. We contacted the builder, Fernbrook Homes and finally received a phone call from an arrogant employee after several attempts. The builder informed us that the foundation has a warranty of only 2 years. Since the house is 4 years old the builder will not take responsibility for the leak and will not honour the warranty. We are shocked that a 4 year old home can suffer such damage and the builder pay no attention to our claim. Fernbrook Homes offers a cheaply built quick product and terrible customer service. I would never buy a home from this builder again and suggest that nobody else does.

Drew and Andr