Fernbrook Homes, Ontario Canada

Sir or Madam,

We are writing to complain about a home builder in the Toronto are, Fernbrook Homes. We currently live in one of their communities in Brooklin, Ontario. We purchased this home as a resale in Nov 2005 and at this time it is 4 years old. Recently this summer we have observed a crack in the basement foundation leaking water after a rainfall. We contacted the builder, Fernbrook Homes and finally received a phone call from an arrogant employee after several attempts. The builder informed us that the foundation has a warranty of only 2 years. Since the house is 4 years old the builder will not take responsibility for the leak and will not honour the warranty. We are shocked that a 4 year old home can suffer such damage and the builder pay no attention to our claim. Fernbrook Homes offers a cheaply built quick product and terrible customer service. I would never buy a home from this builder again and suggest that nobody else does.

Drew and Andr

Comment On This

I would NEVER recommend anyone to buy a house from Fernbrook. I bought in the Celedon Anthem site and have had delay upon delay...if I do get my house in February of 2012 I'll have waited over 2 years for my home. The staff are usless and their customer service is a joke. I am the one who always keeps calling them as they do not have even have the courtesy to return your calls.

What an awful builder to experience with.

Comment On This

No body trust Fernbrook homes or Absolute Avenue. they have very bad reputation, very rude staff. Now they have many complaints and big issues with Absolute Avenue condos in Mississauga. Poor workmanship, bad finish, missing appliances, parking issues. They are running with very bad service. Too unprofessional to even deal with them. This project got delayed for 3 years and no compensation, plus they have 100s of unresolved issues. No one listens in their company if it comes to service. But good at seeking timely money.