DELL E1705 Factory Defect

DELL

E1705

There is supposed to be 3 LEDS (Power, Hard Drive and Battery) on the little circuit board under the rt hinge cover as part of the palm rest.

I have been trying to explain to your monekys for 3 weeks. I'm DONE.

There is a plastic bump instead of the middle LED (hard drive) FACTORY DEFECT.

A replacement part was sent out with same problem. I have asked several time for this to be escalated.

I have worked in the IT field from almost 20 years. I am compaq certified and have done warranty repir work for compaq.

THIS IS REDICULOUS to put your customers thorugh this kind of BS. I have wasted hours on e-mails and phone calls just to get the machine fixed, and it's brand NEW.

I bought 2 laptops fully loaded and 24" display. I am VERY UNHAPPY in how this is being handled, not only by your monkeys in India but also by your warranty provider Bantech. He even spent an hour on the phone trying to explain to India what the problem is.

Someone PLEASE get a clue and get this fixed.

Sincerely,

Mitch Shanley

Microsoft MCP, MCSE+I, Novell CNA, CNE, Compaq ASE

720-883-7072