FORD IKON FLAIR

I AM RESIDENT OF HYDERABAD AND HAS PURCHASED A FORD

IKON FLAIR FROM M/S MODY FORD ON THE JUNE 15TH 2006.

EVERSINCE I TOOK DELIVERY OF THE VEHICLE THERE ARE

SOME PROBLEMS WITH VEHICLE AND ALSO POOR SERVICE FROM

THE DEALER. OUT OF FRUSTRATION I SENT A MAIL TO THE

DEALER AND MR. GANDHI, GENERAL MANAGER WAS KIND ENOUGH

TO CALL ME AND HELPED ME IN TALKING TO THE SERVICE

CENTRE FOR RECTIFICATION OF THE PROBLEMS. OUT OF THE

3 PROBLEMS I HAD WITH THE VEHILCE ONLY ONE WAS

RECTIFIED AND ONE PROBLEM CAME BACK WITH ADDITION. I

KEPT MY VEHICLE WITH THEM FOR ONE AND HALF DAY BUT NO

OUTCOME WAS THERE TO MY SATISFATION. NOW I AM NOT

KEEN ON GOING BACK TO THEM NOR TO ANY COMPANY SERVICE

CENTRE AND I REQUEST THE COMPANY TO PERMIT ME TO GET

MY VEHICLE MAINTAINED WITH A PRIVATE AGENCY AND

CONTINUE TO KEEP ME UNDER THE WARRANTY SCHEME.

YESTERDAY ONE MS. CHAITANYA CALLED ME FROM THE SERVICE

CENTRE TO KNOW ABOUT THEIR SERVICE ON MY VEHICLE. I

TOLD HER THAT I WAS NOT SATISFIED AND THE PROBLEM

PERSISTED. SHE ASSURED ME THAT THE SERVICE MANAGER

WOULD CONTACT ME BUT HE HAS NOT DONE.

I WOULD LIKE TO KNOW, IS YOUR AFTER SALES SERVICE IS

SO BAD OR YOU ARE TAKING YOUR CUSTOMER FOR GRANTED.

KINDLY REVERT BACK TO ME BY RETURN MAIL.

T.PADMANABHAN

35/3, LIC COLONY

SIKH VILLAGE

SECUNDERABAD - 500 009

98481 90339

__________________________________________________________

Yahoo! India Answers: Share what you know. Learn something new

http://in.answers.yahoo.com/