AT&T - The DSL service from hell

My letter to AT&T - DO I expect an answer? no. but it sort of feels good to know I'm not the only one dealing with this.

>From the time we signed up for DSL services, we've had problems either staying on or getting back online. We've had numerous techs out to the house, and still, we can't seem to stay on.

On Saturday August 12th, I finally demanded to speak to a manager. Here we were once again having to give up more of our time so that yet another tech could come check out the problem. I spoke to Ben who claimed to be a manager, how he got that position is beyond me because he lacked not only the interpersonal skills, but common courtesy. He went as far as to say that they only go by what the techs report and not what the clients claim, he must think I enjoy spending 30+ minutes on the phone and wasting my Saturday afternoons waiting for your people to fix our problem; in very few words, he called me a liar.

It is obvious by the service (or lack thereof) I've received that AT&T doesn't care about it's clients, and why should you? you're such a large corporation that you could spare a few unsatisfied customers.

AT&T made sign up for a year contract, a contract I believe that was broken by you. Still, if I cancel, I am penalized a $200 fine. So here I am, a week later and still no service (yet, I'm still paying the full amount, interesting how that works) and all anyone can do is make up another ticket, which means we once again have to give up more of our time so someone else can come to the house and feed me more BS. I'm ready to just give up, allow you to win, pay you until October and in the meantime, sign up with someone who is actually willing to provide us with a reliable DSL connection.

I have received far better service from AOL, which doesn't say much about your company or its representatives. I cannot wait until our contract finally expires and I can rid myself of this unpleasant experience. I will not hesitate to let others know how your company really works.

My advice? invest less in those great commercials, and more in hiring people who can actually back up what you offer, my experience with your company has been far from satisfactory and with so much competition, I'd be a little concerned.

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I had similar experience and I will not wait further to close my account.

I spent at least 3 hours on the phone right after my move to a new house. Moving was already frustrating for me and on top of that there has been hours of talk with AT&T guys and we still don't have Internet after about 2 weeks.