Cingular Wireless

Mr. Neal Berinhout, General Counsel

Registered Agent for Cingular Wireless, LLC

5565 Glenridge Connector, 1725B

Atlanta, GA 30342

Dear Mr. Berinhout:

My husband and I were loyal customers of Cingular since January, 2002 until July 6, 2006. Here

and there over the years we would have problems with our plan/service, but after a few phone calls our problems were resolved. In January, 2006 we even re-signed for the second time with Cingular at which time we bought two (2) new phones that had Internet access on them, even though this was not a feature we wanted or needed. We were told that all new phones for Cingular had Internet access on them. I will explain below the importance of this.

For the months of April and May we received overage charges for each month. In reviewing these bills there was some confusion with the terminology regarding the "rollover" minutes, wherein we thought that we had rollover minutes but, in fact, we had used them. We called Cingular asking for clarification because we had just signed a new contract and thought we had lost our rollover minutes.

We were told that when you had unused minutes in a month they rollover then after a year that

amount of minutes are taken away from whatever minutes you have "banked", whether they are

"rollover" minutes or our regular plan minutes. So, although we did not agree with this, we paid the overage bills for each month.

Then, since re-signing, Internet access charges were showing up on our bills, even though we were not using the phones for Internet access. If you review our bills they simply state "data transfers". We still do not know what this is for. Since January there were charges that were "pennies" and we paid them, since we did not notice much of an increase in our bills. It was not until our May/June bill that we noticed a significant increase in our bill. In reviewing this bill we noticed that there were charges for "Internet access/data transfers". Most of the transactions were in the middle of the night when it was not possible that it was our mistake. We called Cingular and asked that the charges be taken off and that this "Internet access" be disabled. The charges were removed, however, the access was still there according to our June/July termination bill, which shows charges, yet again, for Internet access we did not make.

On July 5, 2006 one of our cellular phones was stolen (618-604-5930). We contacted the local

police department and they asked that we contact Cingular to find out if the phone had been used

since we last used it, and to find out what numbers had been called. Your records will reflect that

we contacted Cingular and after 48 hours of the last showing call (July 3, 2006), no called numbers were showing up. Their reply was always "nothing is showing". We had used that phone the morning it was stolen and yet your records still did not reflect even these calls. We asked if a person stole our phone or brought it in to have it changed for their use, if somehow that phone could be taken and returned to us. We were told that this was not possible. We then contacted other cellular phone companies and spoke with them at length regarding their policies when a phone is lost or stolen, and there are companies out there that can return your phone to you if it is stolen or brought in by someone.

Your records will reflect we did not have the insurance coverage on our plan. We made that choice with the knowledge that if our phones were lost or stolen, we would be responsible for purchasing another phone. We had two phones with Cingular, the insurance alone for two phones for one year would have been almost $100.00, then on top of that, we would have to pay a $50.00 deductible per phone for a replacement. Just to replace one phone would cost us $150.00. A phone like we had cost $250.00 at the Cingular store, which was considerably more than the cost to outright buy it when we re-signed in January. We did purchase another phone that cost us over $165.00. We used this phone only for a short time and returned it because it was just not a good quality phone.

Since re-signing, it seemed as if we were having one problem after another and we were not getting much help from Cingular when we would call. In weighing the options we were given by Cingular: (a) buy another phone (for $250.00 to get the same phone, or buy the phone that we returned which was over $165.00); or (b) cancel our plan and be assessed termination charges of $150.00 per phone.

It was clear that yet again, we were going to have to pay Cingular a considerable amount of money in order to have phone service with them even though our phone was stolen and someone else could be getting Cingular service using our equipment. We had paid our bills for months, even though we had not been happy, and had called about all the problems to no avail. In the end, we will still have to pay Cingular for the problems they would not take care of. We canceled both phones after again calling to find out if someone had used our stolen phone and were told they still were not seeing any additional calls in the system, not even the calls we know were made that very morning!

Due to all of the above, my husband and I felt as if we had no good choice and we decided to

terminate our contracts for both phones. We are sending this letter to you because, again, we

contacted Cingular and asked who we could speak with and/or send a letter to so that we could

explain, yet again, all the reasons why we canceled our phone service with Cingular. We have been told nothing can be done about the early termination costs that were assessed on our account. Your records reflect all the calls we made to Cingular with our complaints since re-signing in January, 2006. We were customers with Cingular since January, 2002 but before we pay Cingular any more money, we are asking that someone please look at our account and review all of the notes from all of our calls. Our current bill is for June/July, however, we did not receive this bill until Saturday, July 29, 2006 and it is due on August 6, 2006. Please flag our account so as to preserve our credit.

We would have never canceled with Cingular, but for the fact that we have had all of these problems. It was not as if we had not been calling Cingular each time trying to resolve the problems. We felt that we were finally put in a position that left us little choice. We would like to get this matter resolved quickly so we all can move on. Again, we ask that someone fully review our account and all notes attached to it so that we can come to an agreement with regard to the early termination charges as, again, we feel that we had so many problems and Cingular would not or could not address them for us, resulting in the cancellation of our contracts.

Your prompt attention to this matter is requested. Thank you in advance.