emachine T6536 / Serial Number and warranty

emachines

Corporate Office

7565 Irvine Center Drive

Irvine, California 92618

United States 1-408-273-0888*

Canada 1-604-637-1419*

http://www.emachines.com

I bought a new T6536 emachine about a month ago, and the serial number is not valid. I called emachines and tried

to register the product with the serial number posted on the front and back of the machine and they claim that this product

is not yet supported and the serial number is invalid. The phone rep told me that bestbuy was illegally selling this model

and that my warranty could not be supported through them, which is not true seeing as emachines are selling this very model right

on the front of their sales site. So after an hour phone call and no help I was told to just wait a couple weeks and try again.

After 2 weeks of owning this unit, the ethernet jack stopped working so I brought the machine into Bestbuy where I own a 3 year warranty on it.

They replaced the whole system due to the type of problem and when I got home to register this unit, emachines said that this serial number

is not valid and will not be supported.

Now when I tried to get support 2 years ago with my emachines serial number, they told me the same thing with my other model. So I am

under the impression that they will not support their product and that their warranty is really not upholding. I have been told by 3 different phone reps that

they will NOT support my unit due to its type (which is brand new) or its serial number (which was all 3 machines...invalid?)

I dont know what to do for OS support or the manufacturing warranty seeing as they claim this is not their products serial number which is false.

Chris friedberg

Email User

615-305-0126

detailed complaint

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Chris Friedberg

http://chrisfriedberg.com