Yahoo! Music Engine (defective)

I purchased a music service from Yahoo! (10-02-2005). This service was not compatible for my computer system. I worked with their tech. dept. for many weeks to try to fix my problem. The problem could not be fixed so I asked for a refund. I have been conversing with their customer service and accounting department since then to no avail. They have deleted my account (as I have asked for) but they won't refund my $59.88 for a defective service (they say) because I cannot supply them with a "secret answer" to a secret question which they won't ask me. I am enclosing an attachment which will show what I have been trying to accomplish. Thank you

Hello,

Thank you for writing to Yahoo! Account Services.

Account privacy and security is an important concern of Yahoo!. One of

the ways we protect accounts from unauthorized access is by denying

account assistance to individuals who contact us, but are unable to

match the information that was either entered during the registration

process or most recently updated.

When registering for a Yahoo! account we ask for a minimal amount of

information. We need to be able to verify all the information currently

registered on your account in order to assist with access to it. We

will not be able to make changes, issue a new password or delete the

account if the verification information does not match.

We apologize for any inconvenience this causes, but we adhere to these

guidelines in order to protect the privacy and security of all our

user's accounts. If you are unable to provide this information, you do

have the option of opening a new account.

Please note, If you have questions about being billed for Yahoo! Music,

you can contact our billing department by emailing:

Email User

Thank you again for contacting Yahoo! Customer Care.

Regards,

Rebecca

Yahoo! Customer Care

For assistance with all Yahoo! services, please visit:

http://help.yahoo.com/

New and Improved Yahoo! Mail - better than ever!

Original Message Follows:

-------------------------

Will you please send me the secret question (like you are supposed to

do) so

I can give you the secret answer. Why can't this be handled properly?

Yahoo

is being very difficult. I am enclosing a copy of my original order.

Maybe

this will prove who I am. I don't know what else I can do to give you

the

information you need !!!!!

Please help me so I can give you what you need.

Welcome, freakjnt _Sign Out_

(http://login.yahoo.com/config?logout=1&.intl=us&.src=launch&.done=http:

//yme.music.yahoo.com/home/cr.asp?ru

=http://yme.music.yahoo.com) Yahoo! Music Unlimited Subscription

Service

Dear Gene:

Thanks for subscribing to Yahoo! Music Unlimited.

IMPORTANT NOTICE: The free Yahoo! Music Engine is required to enjoy

your

subscription. If you have not installed the Engine, _click here_

(http://us.rd.yahoo.com/launch/ms/yme/endbilling/downloadit/evt=33000/*h

ttp://music.yahoo.com/

musicengine/) now.

To review your subscription information, visit _My Services_

(http://ordering.yahoo.com/) .

_Click here_ (http://music.yahoo.com/musicengine/optin/) to sign up

for

alerts about new album releases and personal music recommendations

based on your

listening tastes. Order Information Yahoo! ID: freakjnt

Service: Yahoo! Music Unlimited Subscription Service Order ID:

61214222

Date: October 14, 2005

____________________________________

Total: $59.88 per year You will not be charged for this service

until

October 21, 2005 Billing Information Payment Information:

Visa

xxxx xxxx xxxx 2692

(https://wallet.secure.yahoo.com/ec/ec_edit?985637&.noqanda=1&.skipshipA

ddr=1&.checkCvv2=1&.src=launch&.done=http://www.yahoo.com&.refe

r=)

6/2009 Please save this information for your records.

____________________________________