Prima Electronics

I purchased a 20" prima television at Future Shop on December 30, 2004 (just over a year ago). I was impressed with the features & picture for such an entry level priced television.

I use it approximately 6 hours a week in front of my treadmill, so it has seen very little use.

I turned it on one day about 2 weeks ago and the picture was all "wavy". I tried the front and rear inputs as well, and they are no longer working. Something internal is broken. There are no tuning adjustments, and I have confirmed my cable connection is good by testing with another television.

Being in Retail Management myself, and experienced in running a service department, I know exceptions can and often are made in situations where an item dies shortly after the warranty expiration date.

I have made several phone calls, left 2 messages with the warranty manager/supervisor, and sent 2 emails. After 2 weeks, I have recieved NO RESPONSE at all. Even a quick call or note would be better than no response.

I am completely dissatisfied with both the product and their service. Why bother posting their 1-800 number if they do not intend to call customers back?

I urge anyone to not purchase Prima Electronics, especially televisions. They are complete junk, and their service is terrible

I believe Radio Shack's Advent line and the brand Jensen are also Prima products, so I would avoid those too.

These are the sources I used for help.

http://www.primaamerica.com/support.asp

1-888-474-2314 or email at Email User

R. Couture

Email User

Comment On This

hey....

Good day..

My name is ajayi olatunji......i care to know if there will be a solution for the product i got from one of your dealers,and i had a problem with the television set i got.....here is the infos of the product i got...model.....PS-42w8czd.42 inches plasma..system...P/G BGDKI NTSC playback....power supply....100-240v,50/60HZ...

the problem i am having is about the broken inner tube and i will like to know if i can still be able to buy another one cause have tried all possible best to get another one overhere but i cant find it..will there be a way out cause i am ready to purchase it .......please i will want the company to get back to me as soon as possible....

Thanks