SAFE CUSTODY OF AIRTEL MOBILE PHONE NO.9810033538 - SURINDER SINGH - ATTN : Shri Sunil B. Mittal

I have made several attempts to contact Airtel

officials through their Email User complaint

email address. Please refer below to the automated

acknowledgement that I received right after sending mu

emails.

Unfortunately, no further action has been taken in

this regard. I am forced to post this email to

complaints database hoping my complaint would be duly

redressed by appropriate Airtel officials.

Hope to get a positive reply soon.

Sincerely,

Surinder Singh.

--- Email User wrote:

> Subject: SAFE CUSTODY OF MOBILE PHONE NO.9810033538

> - SURINDER SINGH - ATTENTION

> DIRECTOR, MOBILITY - SHRI KOHLI

> From: Email User

> To: Surinder Chugh Email User

> Date: Tue, 25 Apr 2006 07:02:16 +0530

>

> Dear Customer,

>

> Thank you for writing to us. We will revert to you

> within 24 hours.

>

> Warm Regards

> Airtel Customer Service

>

>

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>

DEAR SIR,

I HAVE A CELL PHONE NO.9810033538 SINCE OCTOBER 2004

UNDER THE POST-PAID SCHEME.

I VISTED YOUR OUTLET AIR TEL - RELATIONSHIP CENTRE -

M/S DS ENTERPRISES, 35 PRATAP NAGAR, MAYUR VIHAR

PHASE-I, DELHI-91 ON 8TH APRIL, 2006 AND MET MR.

RAGHAV, AN EXECUTIVE OF THIS OFFICE.

I EXPLAINED TO MR RAGHAV THAT SINCE I AM LEAVING

ABROAD FOR SIX MONTHS ON 9TH APRIL, 2006, I WANT TO

PUT MY CELL PHONE IN SAFE CUSTODY FOR SIX MONTHS. HE

TOOK MY NUMBER AND NAME ON A CHIT AND INFORMED ME THAT

HE GET THE CELL PHONE NUMBER PUT IN SAFE CUSTODY ON

9TH MORNING AFTER 10.00 A.M. MR RAGHAV ALSO GAVE ME

TWO VISITING CARDS INSCRIBING HIS NAME AS 'RAGHAV' IN

PEN ON IT OF DS ENTERPRISES. THEIR MOB NO. IS

9810666051-61.

LAST YEAR ALSO I GOT THIS NUMBER PUT IN SAFE CUSTODY

FOR TWO MONTHS - MAY AND JUNE. I PAID RS.999/- AND

ALSO RS.700 - BOTH IN CASH AT DS ENTERPRISES IN THE

LAST WEEK OF APRIL 2005 IN ORDER TO COVER MY PHONE

UNDER THIS SCHEME AS ADVANCE RENT AT THAT TIME AND

SOME EXTRA MONEY TO BE PUT IN MY ACCOUNT IN CASE OF

ANY EVENTUALITY. MY CELL PHONE IS NOW FUNCTIONING

UNDER THIS SCHEME.

SIR, I WANT TO BE INFORMED BY EMAIL WHETHER MY CELL

PHONE NO.9810033538 HAS BEEN PUT IN SAFE CUSTODY OR

NOT.

SINCE THE SCHEME WAS VALID UPTO ONE YEAR, I NEED NOT

BE MADE TO PAY THE FULL RENT UNDER GENERAL CATEGORY.

I WILL GET THE NUMBER ACTIVIATED AS SOON AS I RETURN

FROM ABROAD.

I HAVE REGULARLY BEEN PAYING ALL MY BILLS ON TIME.

THIS CAN BE CHECKED FROM MY ACCOUNT NO.

I PAID THE LAST BILL OF RS.122/- IN THE FIRST WEEK OF

APRIL BEFORE LEAVING.

NO BILL SHOULD BE SENT TO MY HOUSE IN THE MEANTIME, AS

I WILL PAY THE MONEY ON MY RETURN. RS.750/- ARE

ALREADY WITH M/S AIRTEL AS SECURITY WHEN I GOT THIS

NUMBER FROM M/S RADICAL COMMUNICATIONS - YOUR

FRANCHAISE AT LAJPAT NAGAR IN OCTOBER 2004. ALL THE

PAPERS ARE WITH ME FOR RECORD.

SIR, I MAY LIKE TO MENTION FOR YOUR KIND INFORMATION

THAT I AM A RETIRED CLASS I OFFICIAL OF MINISTRY OF

DEFENCE. I AM A PHYSICALLY HANDICAPPED PERSON WITH

MUTIPLE DISABILITY OF THE LEFT LOWER AND UPPER

EXTREMITY.

I WISH TO INFORM YOU THAT I NEED NOT BE PUT TO ANY

HARDSHIP FOR ALL THIS WORK AFTER I COME BACK AND GET

THIS NUMBER ACTIVATED AS SOON AS I CONTACT YOUR

CUSTOMER SERVICE ON 121.

PLEASE MAKE A SPECIAL MENTION ABOUT MY PHYSICAL

CONDITION AGAINST MY ACCOUNT NUMBER IN ORDER TO ENABLE

ME TO USE THIS CELL PHONE AGAIN WITHOUT ANY DIFFICULTY

AS MY MOBILITY IS VERY MUCH RESTRICTED AND LIMITED.

I SHALL BE EXTREMELY GRATEFUL IF THE NEEDFUL IS DONE

OF ALL THE ASPECTS IN MY CASE IN ORDER TO HELP A

PHYSICALLY CRIPPLED PERSON TO RESTORE TO NORMAL LIFE

WITH ADEQUATE REHABILITATION.

WITH REGARDS,

SURINDER SINGH

CELL PHONE NO.9810033538,

__________________________________________________

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