Improper Treatment : Customer Complain

Dear Sir,

I am writing of a matter which I am confident will be of interest to you.

I’ve been a loyal customer of ICICI Bank for the last one year. Around fifteen days back, from the ICICI Bank in Belgaum, with the assistance of Ms.Minal, I made a call to the ICICI Bank Call Centre to apply for a Credit Card. I gave the executive all the details that were required and was told that someone would respond to me in five working days. I was upset that my request was not delivered as promised. Numerous telephone calls that I made to the call centre to enquire the status, resulted only in my being referred in succession to countless members of customer care who were unable to help me or provide me with an updated status.

I had been provided with a Reference Code which is 152212 and whenever I referred this code to the executives on the call centre, they kept switching departments and transferring my calls. I will not trouble you with the details of the conversation, as it will serve no reasonable purpose. For your reference, here’s my ICICI Bank A/c No.: 017601516235

I am certain, however, that you will be concerned of the possible loss of business that may occur if customers are continued to be treated in this manner. Besides, this is exactly the opposite of your confident baseline – “HUM HAI NA!”. Surely, my unfortunate experience is not in alignment with your reputation, which I hear is of high caliber.

Entrepreneurially yours,

Aadil Bandukwala

Chief Strategist

Leading Minds

Belgaum

+91-9341007675

+91-831-2420170

Email User

www.leadingminds.co.in