decoratetoday.com AKA AmericanBlinds

----- Original Message -----

From: Dick & Mary

To: Email User

Sent: Thursday, April 27, 2006 2:57 AM

Subject: decoratetoday.com AKA AmericanBlinds

I just purchased a double rolls of wallpaper from American Blinds AKA "decoratetoday.com".

All through the process of purchasing the wallpaper did they mention at any time

that if I didn't want the product, they would only refund me a store credit and

would not credit my Credit Card.

I have used the internet since it was first available back in the late eighties & early nineties

and I have never seen a vendor refuse to refund your money back.

I have asked my credit card company to assist me in getting my money back.

What happened, I thought I would need an additional roll of wallpaper so I ordered it.

When I realized I didn't need it after all, I refused shipment from UPS and the merchandise

was returned.

Never in my entire life on the internet has any vendor issue only a store credit. If this is

the case, the purchaser should be well aware of this policy at the time of buy the

merchandise. I didn't realize this policy until I spoke with a representative of the company

told me to read the "100 % customer satisfaction statement". See it below.

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100% Satisfaction Guarantee

We're so confident that you'll be happy with your purchase that we offer an exclusive 100% satisfaction guarantee. If you are not completely satisfied with your purchase for any reason, we'll do everything we can to make you happy. However, you can always simply return your order within 14 days of receipt and receive a 100% refund in the form of an in-store credit or merchandise voucher redeemable at American Blinds, Wallpaper & More. Return shipping charges are the responsibility of the customer and are not refundable

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As there statement says above, 100% satisfaction guarantee if shipment is returned within 14 days. Well, I refused shipment from UPS & they would only give me $30 store credit. See attached email I received

Richard W. Wallace

Bernardsville, NJ 07924

908-766-0854

PS:

I have viewed the return policy of several wallpaper vendors and all of them refund your money back, but not after a 25 to 30% restocking

charge. I have no problem with that since all of them had return policy as part of there internet headers which American blinds didn't

have it. All American Blinds had was there 100% Satisfaction Guarantee which I don't feel is a return policy.

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This was a copy of the letter telling me I could only get a store credit, but only in the amount of $30.06. The diference in the amount is for

a restocking charge wich they never mentioned & I returned the merchandice within the 14 day period.

From: "KimM _americanblinds.com" < Email User

To: < Email User

Sent: Wednesday, April 26, 2006 12:26 PM

Subject: [Norton AntiSpam] Message to the Director of Customer Service

Dear Mr. Wallace,

We have received your email regarding your order WP50281076. First, let us apologize for any inconvenience this order has caused you. Our records indicate that you refused delivery on the order. Even though the shipment was refused, the order was still processed and shipped out by the manufacturer.

Please be advised under our 100% Satisfaction Guarantee policy customers are refunded in the form of in-store credit only. We are providing a link to the policy on our website for you to view. This in-store credit can be used towards a future purchase. We have requested a store credit for you in the amount of $30.06. If you have any questions or concerns, please do not hesitate to contact us.

100% Satisfaction Guarantee

http://www.decoratetoday.com/help/guarantee.asp?si=3

We look forward to assisting you in the future.

Sincerely,

Kim M.

Customer Service Specialist

American Blinds, Wallpaper & More!

www.americanblinds.com

909 N Sheldon Rd.

Plymouth, MI 48170

1-800-575-8016