Complaints.com

From: Message Author
Date: Friday, 28-Apr-06 14:31:17 CDT

Business Info

We purchased a hot tub and gazebo from The Great Escape and have had nothing but problems. We paid for a new Gazebo and they installed a very damaged floor model.It was installed backwards, the windows were broke, hinges were broke, pieces of wood were carved out, the frame was bent and the door will not shut. We have called over and over and no one EVER returns our calls. It has been almost impossible to speak to a live person. We now have a spa that is just sitting in our backyard yard and we are unable to hook it up until we resolve this issue. The manager at the Aurora store has yelled at me and said there is nothing he can do and the manager of customer service will not return our calls. I have asked for a full refund but no one is calling back.

Very frustrated, Naperville IL.