Auto Vantage

I have repeatedly been charged for membership to Autovantage, even though I

received a confirmation email from them stating the service was cancelled

well within the trial period. I cancelled because I did not receive the

promised "free gas" and was given the run around so I got suspicious and

went ahead and cancelled. Sure enough I was charged in February for the

service. As soon as I saw the charge I called the phone number listed on

the statement and cancelled again. A month or so later I was charged

again, and again I called and cancelled. Each time I was given a

cancellation number. Well, April 10th another charge hit my account again.

This time there was no number listed so I had to call my credit union to

get it. I called on April 11th and asked why I was still being charged. I

was told that I never cancelled. I told the person on the other line that

I cancelled and reiterated "I never want to be charged again, I want

EVERYTHING cancelled AGAIN and I want my money back in my account that was

illegally taken out". I also told them they had no permission to take out

any further funds. On April 21st I checked my account and the money has

still not been reimbursed so I called again. Again I was told I never

cancelled, they gave me another cancellation number and was going to hang

up but I insisted on specking to a supervisor. Eventually another person

came on the line and told me that there was no records of my cancellations

and that it would take another 15 to 24 days before my money was returned.

I will be filing complaints with the BBB, FTC and Attorney General for

several states. If they do it again I will be suing.

Carol Harmon

M/C: HQW02N35

700 W. Hidden RD

Irving, TX 75038

972/718-3993